Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Gianna Carillio

Warren,OH

Summary

Has a solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster a welcoming environment. Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

6
6
years of professional experience

Work History

Receptionist

HR Block
01.2025 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to the correct offices.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Office Worker

Blue Star Family Counseling Services
05.2022 - 08.2023
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Welcomed office visitors and alerted staff to the arrivals of scheduled appointments.
  • Maintained digital and physical files for projects, business records, and customer accounts.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
  • Ensured confidentiality of sensitive information by adhering to strict document management protocols.
  • Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, and presentations – ultimately enhancing the quality of work output.
  • Assisted in training new hires on company policies and procedures, fostering a more knowledgeable workforce capable of handling various tasks independently.
  • Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
  • Acted as a liaison between different departments within the organization, streamlining communication lines for enhanced productivity.
  • Input data into spreadsheets and databases.

Cashier

Sparkle Grocery Store
11.2018 - 01.2021
  • Operated cash register for cash, check, and credit card transactions accurately.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Arts - Psychology

Kent State University
Kent, OH
05-2025

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Customer/Client relations
  • Schedule management
  • Office administration
  • Mail handling
  • Professional demeanor

Interests

  • I like to explore various forms of art, such as making collages both physically and digitally, sculpting, and sketching, to nurture creativity and personal growth Crafting and DIY Projects are what I spend most of my free time doing
  • I enjoy listening to all kinds of music
  • I love to spend time with my family, friends, and my cat

Timeline

Receptionist

HR Block
01.2025 - 04.2025

Office Worker

Blue Star Family Counseling Services
05.2022 - 08.2023

Cashier

Sparkle Grocery Store
11.2018 - 01.2021

Bachelor of Arts - Psychology

Kent State University

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