Gianna Carmona
Silver Spring,MD
Summary
Customer service-oriented and adaptable professional known for strong communication, exceptional customer service, and the ability to thrive in fast-paced environments. Brings a positive attitude, solid organization, and strong teamwork skills, with a natural ability to stay calm under pressure and connect well with others. Quick to learn, reliable, and committed to delivering high-quality results in any setting.
Overview
4
4
years of professional experience
Work History
PE Teacher
Brookewood School for Girls
08.2025 - Current
- Teach PE to 4th–8th graders, focusing on movement skills, confidence, and staying active.
- Plan engaging lessons that keep students moving, learning, and safe.
- Focus on core sports fundamentals while teaching students how to work together, communicate, and solve problems as a team.
- Observe student progress and encourage each child at their own level.
- Communicate with teachers and support school events and activities.
- Promote teamwork, positive attitudes, and good sportsmanship daily.
Server
Fogo de Chão
05.2023 - 08.2025
- Diligently studied and executed fine dining etiquette, ensuring a refined and elegant experience for guests.
- Provided exceptional service in an upscale, fast-paced environment, catering to individual guests' dining experiences.
- Demonstrated extraordinary customer service skills and boosted restaurant ratings by consistently delivering outstanding service and exceeding guest expectations.
- Executed upscale serving duties with precision, including accurately taking orders without a notepad and carrying over-loaded trays using a plate flowering technique with one hand.
- Managed large parties of 50 or more, independently or with limited assistance, while maintaining a high level of service.
- Maintained a clean and organized dining area, promptly replacing dirty plates and resetting tables.
- Proficiently utilized the POS system Aloha to process orders and handle transactions.
Hostess/ Server
Cuba De Ayer
08.2021 - 04.2023
- Managed reservations, takeout orders, and guest inquiries while providing accurate wait times.
- Delivered friendly, attentive service to support a positive dining experience and repeat visits.
- Greeted guests, organized waitlists, and coordinated smooth seating with servers.
- Prepared the dining room by cleaning, organizing tables, and setting place settings.
- Supported servers, runners, and bussers to keep service flowing efficiently.
- Assisted with food delivery, large trays, and guest requests during busy periods.
- Processed cash, card, and gift certificate payments accurately.
Education
B.S. - Business Entrepreneurship
Towson University
Baltimore, MD05.2021
Criminology
Frostburg State University
Frostburg, MD01.2018
Skills
- Exceptional people and customer service skills
- Excellent communication skills
- Able to excel in fast-paced and high-pressure situations
- Positive attitude and outgoing personality
- Adaptable and flexible
- Strong work ethic and motivation
- Independent and team-oriented
- Organized and detail-oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PE Teacher
Brookewood School for Girls
08.2025 - Current
Server
Fogo de Chão
05.2023 - 08.2025
Hostess/ Server
Cuba De Ayer
08.2021 - 04.2023
Criminology
Frostburg State University
B.S. - Business Entrepreneurship
Towson University