Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Gianna Castlevetro

Boston,MA

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Communicative person, dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Outgoing, Focused, and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Ambitious server with 2 years of experience boosting sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, quality and other aspects of items. Logical salesperson focused on upselling drinks,resulting in additional earnings for restaurant and tips.

Overview

4
years of professional experience

Work History

John Souslous
North Branford, CT

Server
05.2021 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback and solved problems they may of had with food
  • Kept a positive and happy energy to make sure costumers have a pleasant meal

John Castlevetro
Guilford , CT

Clerical Office Staff Member
06.2018 - 08.2020

Job overview

  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

Suffolk University
Boston, MA

Bachelor of Arts
06.2026

Guilford High School
Guilford, CT

High School Diploma
06.2022

Skills

  • Transactions and Cash Handling
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Menu Memorization and Presentation
  • Age Verification
  • Order Accuracy and Delivery
  • Cool Under Pressure
  • Team Player

Timeline

Server

John Souslous
05.2021 - Current

Clerical Office Staff Member

John Castlevetro
06.2018 - 08.2020

Suffolk University

Bachelor of Arts

Guilford High School

High School Diploma
Gianna Castlevetro