Gianna Cirillo
Port Saint Lucie,FL
Summary
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Sprouts Farmers Market Inc, Grocery
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Florida Virtual School
Home11.2022
Skills
- Customer service
- Work ethic and integrity
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Product knowledge
- POS system operations
- Guest inquiries
- Organizational growth
- Hospitality and accommodation
- Team leadership
- Training and mentoring
- Multitasking Abilities
- Time management abilities
- Adaptability
- Physical Stamina
- Problem-solving aptitude
- Negotiation Skills
- Customer complaint handling
- Returns and exchanges
- Restock products
Certification
- CPR/AED Certification
Timeline
Cashier
Sprouts Farmers Market Inc, Grocery
09.2023 - Current
High School Diploma -
Florida Virtual School
- CPR/AED Certification
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