Gianna Costa
Lodi
Summary
Dynamic and results-driven professional with extensive experience in customer service, committed to fostering positive interactions that drive sales growth. Proven track record in maintaining a clean and efficient work environment while adhering to company standards. Passionate about leveraging in-depth product knowledge to deliver personalized service that resonates with customers, enhancing overall business performance. Recognized for adaptability and a proactive approach, with strong skills in cash transaction management and team mentorship, all aimed at ensuring exceptional customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Team Leader Counter Help
Rispoli Pastry Shop
02.2021 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained cleanliness and organization of the counter area to enhance customer experience.
- Trained new staff on operational procedures and customer service protocols to ensure consistency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers, answered phone, and took custom cake and party orders.
- Accurately operated cash register to process customer payments.
- Crafting specialty espresso based beverages including espresso extraction, precise milk steaming techniques for latte and cappuccinos in a high volume environments.
- Prepared/decorated pastries, cupcakes, desserts to stock cases daily with fresh selections and arranged to entice orders.
- 1 year Royal Icing cookie experience with outlining and flooding.
Counter Help
Juice Press
03.2023 - 08.2024
- Maintained a clean and organized work environment to promote efficiency and safety.
- Assisted in inventory management by restocking supplies and conducting regular inventory checks.
- Processed sales transactions using POS system.
- Engaged with customers to promote special offers and upsell products, contributing to a 15% increase in sales.
- Assisted in the preparation of food items, adhering to health and safety regulations.
- Engaged in continual learning about product lines and industry trends to better serve customers.
- Prepared smoothes and protein shakes for gym clients.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
Bachelor of Science (BS) - Undecided
Montclair State University
Montclair, NJ, United States01.2027
High School Diploma - undefined
Lodi High School
Lodi, NJ, United States01.2023
Skills
- Flexible problem-solving
- Detail-oriented analysis
- Effective communication
- Thriving under pressure in rapid environments
- Advanced organizational skills
- In-depth product knowledge
- Proficient in customer engagement
- Skilled in cash transactions
- Advanced customer support
- Team leadership
Timeline
Counter Help
Juice Press
03.2023 - 08.2024
Team Leader Counter Help
Rispoli Pastry Shop
02.2021 - Current
High School Diploma - undefined
Lodi High School
Bachelor of Science (BS) - Undecided
Montclair State University