Gianna Czernek
San Tan Valley,AZ
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Living Spaces
08.2021 - Current
- Assist Store Manager in resolving guest escalations, returns, discounts.
- Establish a self-audit routine in compliance with Asset Protection Audit
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Achieved significant cost savings with thorough vendor contract negotiations.
Floral Department
Marianos
10.2018 - 10.2019
- Streamlined operational processes within the department, improving overall efficiency and productivity for the team.
- Implemented a successful customer loyalty program that resulted in increased repeat business from satisfied clients.
- Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
- Collaborated with event planners to provide stunning floral arrangements for weddings, corporate events, and other special occasions.
- Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
- Maintained professional, organized, and safe environment for employees and patrons.
Sales Associate
Target
06.2016 - 10.2018
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced store organization and appearance by regularly restocking shelves and updating product displays.
- Developed strong product knowledge through continuous learning and training initiatives, becoming a trusted resource for customers seeking advice on purchases.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, IL05-2021
Skills
- Operations management
- Performance monitoring
- Staff supervision
- Team Training
- Employee development
- Scheduling coordination
- Customer service
- Budget administration
- KPI tracking
- Multitasking and organization
- Team leadership
- Decision-making
Accomplishments
- Collaborated with team of 9 in the development of SS1 Program.
- Achieved 90% self audit through effectively helping with weekly self audits and accountability conversations.
- Collaborate with TEC members and manage social media for our stores engage page.
- Achieved being part of the DEI council at Living Spaces.
Phi Theta Kapa Honor Roll
By maintaining a 3.5 or higher GPA, you get the honor of joining this honor roll.
Languages
English
Native or Bilingual
Timeline
Operations Supervisor
Living Spaces
08.2021 - Current
Floral Department
Marianos
10.2018 - 10.2019
Sales Associate
Target
06.2016 - 10.2018
Associate of Arts -
College of DuPage
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