Hi, I’m
Gianna DaQuila
Orlando,FL
Summary
Results-driven professional seeking position as Flight Attendant. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Successful at promoting products, reviewing financial histories and serving customer needs with a tenacious and thorough approach. Excellent communication, planning and organizational skills for a remote position.
Overview
8
years of professional experience
Work History
Northwestern Mutual Financial Services, Orlando, FL
Financial Representative
2020.12 - Current (3 years & 9 months)
Job overview
- Met with customers to assess financial needs, status and eligibility.
- Managed finances and overall business direction through solutions-oriented problem-solving.
- Worked closely with clients to determine goals and recommend appropriate services to maintain long-term relationships with account holders.
- Met with 15-30 clients weekly to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Gathered customer information and maintained in CRM database.
Tapa Toro, Orlando , FL
Lead Server
2018.07 - 2020.03 (1 year & 8 months)
Job overview
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Performed with updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Improved staff knowledge on how to deliver outstanding service to every customer without sacrificing profit objectives.
Cafe Tu Tu Tango , Orlando , FL
Lead Server
2013.05 - 2018.06 (5 years & 1 month)
Job overview
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Cultivated warm relationships with regular customers.
- Increased productivity in slow periods by restocking supplies, ice, trays and etc.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales by 10%.
Education
University of Central Florida , Orlando, FL
Bachelor of Arts from Health Sciences
12.2017
Valencia College , Orlando, FL
Associate of Arts from General Studies
05.2014
Skills
- Selling Techniques
- Driving Growth
- Financial Reviews
- Customer Transactions
- Client Servicing
- Performance Goals
- Reading Comprehension
- Staff Support
- Critical Thinking
- Professional Relationships
- Confidential Records Management
- Managing Wealth
Timeline
Financial Representative
Northwestern Mutual Financial Services
2020.12 - Current (3 years & 9 months)
Lead Server
Tapa Toro
2018.07 - 2020.03 (1 year & 8 months)
Lead Server
Cafe Tu Tu Tango
2013.05 - 2018.06 (5 years & 1 month)
University of Central Florida
Bachelor of Arts from Health Sciences
Valencia College
Associate of Arts from General Studies
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