Gianna Dario
Saint Paul,MN
Summary
Dedicated Spa Consultant with proven expertise in customer service and sales strategies. Able to quickly and accurately answer questions, give information, and complete quick check-in or check-out services. Committed to developing strong customer relationships and enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Spa Consultant
Totally Tan and Spa
Woodbury, Minnesota
04.2024 - 06.2025
- Advised clients on spa services and product selections.
- Conducted product demonstrations and educated clients on benefits.
- Assisted in maintaining a clean and welcoming spa environment.
- Developed key customer relationships to increase sales.
- Resolved client inquiries and concerns with professionalism and care.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Developed customer service strategies to ensure client satisfaction.
- Monitored inventory levels of supplies used in the spa facility.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Supervised staff members during their shift hours and provided guidance when needed.
- Maintained accurate records of all client interactions, feedback, and complaints.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
- Assisted customers in selecting products to meet their needs.
- Processed transactions efficiently using point-of-sale systems.
- Educated customers about products and services offered by the company.
Sales Associate
Evereve
Woodbury, Vermont
07.2022 - 04.2023
- Assisted customers with product selection and styling advice.
- Maintained store presentation and organized merchandise displays.
- Engaged with customers to build relationships and ensure satisfaction.
- Managed inventory by restocking and organizing stockroom items.
- Participated in training sessions to improve product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Conducted inventories on a regular basis to track stock levels.
- Bagged or packaged purchases and wrapped gifts.
Education
Marketing Management
University of Iowa
Iowa City, IA05-2029
High School Diploma -
Stillwater Area High School
Stillwater, MN06-2025
Skills
- Customer service and support
- Sales strategies and revenue generation
- Team collaboration and relationship building
- Product knowledge and inventory management
- Wardrobe management
Timeline
Spa Consultant
Totally Tan and Spa
04.2024 - 06.2025
Sales Associate
Evereve
07.2022 - 04.2023
Marketing Management
University of Iowa
High School Diploma -
Stillwater Area High School