Gianna DeCaprio
Valencia,CA
Summary
Provide outstanding customer service to clients by customizing color formulas and techniques to ensure satisfaction and maintain customer retention. Analyze each situation, listen effectively, communicate clearly, and problem solve. Reliable, ethical, and a team player.
Overview
2
2
years of professional experience
Work History
Assistant Hairstylist
Shannon Hair
Valencia, CA
04.2022 - Current
- Greet clients by name, seat clients at proper station, and consult what our mission is going to be.
- Prepare stylist's station with appropriate tools and supplies throughout the day.
- Assist other stylists, as a team, when needed.
- Offered exceptional service and support to clients.
- Responsible for daily scheduling and time management.
- Responsible for checking out and re-scheduling clients.
- Studied advanced techniques to develop proficiency and better serve customers.
- Creating content on social media apps including, TikTok and Instagram.
- Assisted hair stylists with colorwork.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Managed inventory of hair products and items and requested new supplies to meet expected demands.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
- Experience with program known as Boulevard.
- Extensive knowledge on all Wella color lines and products.
- Extensive knowledge on Schwarzkopf color lines.
- Extensive knowledge on Redken products.
- Extensive knowledge on all Bumble and Bumble products.
- Extensive knowledge on all R & Co. products.
- Extensive knowledge on all Oribe products.
Assistant Hairstylist
Tranquility Salon & Spa
Valencia, CA
10.2021 - 03.2022
- Greet clients by name, seat clients at proper station, and consult what our mission is going to be.
- Prepare stylist's station with appropriate tools and supplies throughout the day.
- Assist other stylists, as a team, when needed.
- Offered exceptional service and support to clients.
- Responsible for daily scheduling and time management.
- Responsible for checking out and re-scheduling clients.
- Studied advanced techniques to develop proficiency and better serve customers.
- Creating content on social media apps including, TikTok and Instagram.
- Assisted hair stylists with colorwork.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Managed inventory of hair products and items and requested new supplies to meet expected demands.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
- Experience with computer program known as STX.
- Extensive knowledge on all Redken color lines and products.
- Extensive knowledge on Pureology products.
Day Camp Counselor
Sunshine Day Camp
Valencia, CA
10.2020 - 10.2021
- Oversee and facilitate the general safety and supervision of children in the classroom environment and outside activities and field trips.
- Interact with children through play, music, arts and crafts, reading, science, cooking, physical activities, and other safe recreational methods and concepts.
- Promote and foster each child's positive self-esteem and individual development toward fullest potential in the areas of physical, social, and environmental growth.
- Establish and maintain a positive, warm, nurturing, interpersonal relationship while being sensitive to the needs of all the children, fellow staff and parents/guardians.
- Greet children and parents/guardians in an enthusiastic manner each day.
- Plan, prepare, and assist afterschool activities in accordance with administrative guidelines basis.
- Assist the teacher in designing and maintaining classroom climate to include visual aids related to curriculum and age/state of development.
- Assist the teacher in retaining classroom control and utilize proper methods of discipline with children when necessary.
- Assist children with personal care activities to include feeding and cleanliness needs in relation to age/state of development.
- Work closely with the teacher and co-workers in a team atmosphere for classroom activities and share pertinent information, suggestions or ideas on a regular basis.
- Attend in-service training, conferences, staff meetings and parent meetings as required.
- Perform general classroom cleaning duties to include sweeping floors after meals, cleaning chairs, and wipe tables and spills as necessary.
- Write summaries of daily activities (behavior reports and accident reports) and provide parents/guardians with documentation when necessary.
- Adhere to and support all established policies, procedures, Sunshine philosophy, and code of ethics.
- Perform other related duties as assigned.
Education
Associate of Arts - Elementary Education
College of The Canyons
Valencia, CA06.2023
Cosmetology License - Cosmetology
Paul Mitchell The School - Sherman Oaks
Sherman Oaks, CA10.2020
Certification of Completion - Cosmetology
Paul Mitchell The School - Sherman Oaks
Sherman Oaks, CA08.2020
Skills
- Excellent customer service experience
- Work well under pressure and in a team environment
- Attention to detail
- Excellent written and oral communication skills
- Strong organizational skills
- Advanced social media skills
- Leadership
- Problem Solving
- Adaptability
- Professionalism
Accomplishments
- Girl Scouts Bronze Award
- Honor Roll at Hart High School
- Scholar Athlete Award
- Honor Roll at College of the Canyons
- Dean's List at College of the Canyons
- Volunteer work at Help the Children Organization
Timeline
Assistant Hairstylist
Shannon Hair
04.2022 - Current
Assistant Hairstylist
Tranquility Salon & Spa
10.2021 - 03.2022
Day Camp Counselor
Sunshine Day Camp
10.2020 - 10.2021
Associate of Arts - Elementary Education
College of The Canyons
Cosmetology License - Cosmetology
Paul Mitchell The School - Sherman Oaks
Certification of Completion - Cosmetology
Paul Mitchell The School - Sherman Oaks
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