Gianna DeRespino
Rockville Centre,NY
Summary
Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Classroom Assistant
South Side High School
10.2024 - 10.2024
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
- Organized and maintained instructional materials, contributing to a well-structured learning space.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Provided feedback on student performance, helping teachers identify areas for improvement.
- Enhanced classroom engagement by implementing interactive learning activities.
- Facilitated safe and inclusive classroom setting, where all students felt valued and able to contribute.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Receptionist Administrator
Catalina Beach Club
05.2022 - 08.2024
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
Managing Partner
Ralph's Famous Italian Ices
03.2020 - 03.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Camp Counselor
Catalina Beach Club
06.2020 - 08.2021
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
Bachelor of Science - Human Development
Binghamton University
Vestal, NY05.2026
High School Diploma -
South Side High School
Rockville Centre, NY06.2022
Skills
- Financial Management
- Staff Development
- Business Administration
- Operations Management
- Customer Relationship Management (CRM)
- Role Modeling
- Creativity and Innovation
- Activity Planning
- First aid knowledge
- Leadership abilities
- Patience and tolerance
- Empathy and compassion
- Adaptability and flexibility
- Child development understanding
- Positive Reinforcement
- Parental Communication
- Child Supervision
- Group Leadership
- Relationship Building
- Technical Support
- Bookkeeping
- Office Management
- Data Entry
- Scheduling
- File Management
- Greeting Clients
- Time Management
- Database Administration
- Service-Oriented Mindset
- Multi-Line Telephone Systems
Timeline
Classroom Assistant
South Side High School
10.2024 - 10.2024
Receptionist Administrator
Catalina Beach Club
05.2022 - 08.2024
Camp Counselor
Catalina Beach Club
06.2020 - 08.2021
Managing Partner
Ralph's Famous Italian Ices
03.2020 - 03.2023
Bachelor of Science - Human Development
Binghamton University
High School Diploma -
South Side High School
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