C
GIANNA DIFAZZIO
Resolution Specialist 1
Springdale,Arkansas
Summary
Focused customer service professional with success and proven ability in delivering unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
1
1
Language
9
9
years of professional experience
Work History
RESOLUTION SPECIALIST I
WAL-MART STORES, INC
Bentonville, Arkansas
01.2020 - Current
- Handle customers’ issues and questions in a respectful and timely manner Complete research regarding customer’s issues to provide a correct and satisfactory answer Provide excellent customer service Assist and troubleshoot with private brand electronics Assist and troubleshoot with private brand small appliance issues Assist and troubleshoot with private brand lawn and garden issues Floor support for my team when needed.
SHIFT MANAGER
KRISPY KREME
Bentonville, Arkansas
01.2017 - 01.2020
- Supervise up to 6 employees per shift Manage, count, verify, and reconcile daily cash registers sales Assist with daily bank deposits Key holder, perform opening and closing procedures effectively according to store policy and procedures Greet customers in a courteous and professional manner, while providing quality customer service to approximately 250 guests per day; answer questions about products Receive and process payments by cash, check, credit card, and automatic debit transactions while maintaining a balanced cash drawer Handle minor customer complaints and concerns in an effective, customer supportive manner Arrange and display merchandise to promote sales Ensured compliance to all environment and safety practices.
RETAIL ASSOCIATE
OFFICE DEPOT
Rogers, AR
01.2018 - 01.2019
- Educate and assist customers with printing options and selections based on individual requirements Answer customers’ queries and BITESQUAD, ROGERS, AR.
DRIVER
01.2017 - 01.2018
- Verified items ordered and delivered were correct Successfully completed all deliveries by time requested Diligently managed inventory and ensured excess product was stocked safely Maintain a clean and organized work area throughout the day and follow departmental cleaning, sanitation and closing procedures.
STORE ASSOCIATE
01.2014 - 01.2017
- Provided superior customer service to ensure satisfaction and maintain excellent reputation of Krispy Kreme’s products and service Handled cash and balance cash register drawer Resolved customer issues Maintained working knowledge of store’s policies and procedures.
Education
Bachelor of Science - Computer Science
WILMINGTON UNIVERSITY
01.2021 - Current
BS - Computer Science
UNIVERSITY OF ARKANSAS
BA - German
Associate of Arts - undefined
NORTHWEST ARKANSAS COMMUNITY COLLEGE
Associate of Science - Liberal Arts and Sciences
Skills
Conflict resolution skills
Professional ethics understanding
Deductive Reasoning
Information Collection
Critical thinking
Good telephone etiquette
Training & Development
Reading comprehension
Compassion
MS Office
Customer Service
65 Software proficiency
Multitasking abilities
Written Communication
Adaptability
Detail-oriented
Supervision
Staff Management
Time management
Scheduling
Self-motivated professional
Software
Python
SQL
HTML
CSS
Tableau
Oracle
OSI Model
Timeline
Bachelor of Science - Computer Science
WILMINGTON UNIVERSITY
01.2021 - Current
RESOLUTION SPECIALIST I
WAL-MART STORES, INC
01.2020 - Current
RETAIL ASSOCIATE
OFFICE DEPOT
01.2018 - 01.2019
SHIFT MANAGER
KRISPY KREME
01.2017 - 01.2020
DRIVER
01.2017 - 01.2018
STORE ASSOCIATE
01.2014 - 01.2017
Associate of Science - Liberal Arts and Sciences
Associate of Arts - undefined
NORTHWEST ARKANSAS COMMUNITY COLLEGE
BA - German
BS - Computer Science
UNIVERSITY OF ARKANSAS