Gianna DiReda

As a Front Desk Agent at Work Train Fight, responsibilities included but were not limited to:

• Accepting, recording and organizing individual and group payments, including filing invoices and writing receipts
• Calendar management: upholding multiple concurrent schedules, booking appointments accordingly for both staff and clientele, and performing follow-up calls when appropriate
• Greeting all visitors and clients with a smile and positive attitude
• Exceptional written and oral communication with clientele regarding scheduling, services, payments, etc.
• Kept accounts in balance and ran daily reports to verify totals.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

As a Front Desk Agent at Christopher Morley Tennis, responsibilities included but were not limited to:

• Took space reservations over phone, in person, and via computer for clientele and provided confirmation information and receipts.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Provided detailed documentation of all payments made to the facility by both individuals and tournament groups daily.
• Communicated with staff regarding equipment, space usage and reservations to ensure all parties had sufficient tools to provide exceptional service.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.