Gianna Ferretti
Wilmington,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Mazzella
08.2022 - 09.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cross-trained to handle different restaurant roles including taking orders at a to-go stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Restaurant Hostess
Green Turtle Bar And Grill
06.2022 - 07.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Education
High School Diploma -
Saint Elizabeth High School
1500 Cedar St, Wilmington, DE 1980506.2023
Skills
- Greeting guests
- Personal presentation
- Guest Relations
- Telephone reception
- Flexible and Adaptable
- Reliable and Trustworthy
- Strong multitasking
- Team Collaboration
- Warm and Friendly
- Active Listening and Communication
Timeline
Restaurant Hostess
Mazzella
08.2022 - 09.2023
Restaurant Hostess
Green Turtle Bar And Grill
06.2022 - 07.2022
High School Diploma -
Saint Elizabeth High School
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