GIANNA FIORDELISO
Rochester
Summary
Compassionate Manager and Patient Care Technician with experience in leadership roles, skilled in patient and client services and providing compassionate care. Demonstrates success in enhanced patient and client satisfaction through active listening and teamwork, while ensuring a safe environment.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Rochester Regional Health- Unity Hospital (4200 Pulmonary Unit)
Rochester, NY
06.2024 - Current
- Obtaining vital signs and blood glucose levels and reporting changes to nursing staff to ensure timely medical interventions
- Assisting nursing staff in caring for patients by helping with ADLs, monitoring and charting vital signs and I&Os, and ensuring a safe environment for patients
Manager
Clubhouse Fun Center
Rochester, NY
07.2023 - Current
- Leadership towards team members while providing customer service and ensuring high levels of customer satisfaction
- Enhanced customer satisfaction by resolving conflicts and maintaining open lines of communication
- Training employees to maximize teamwork and performance
- Ensuring a safe and secure work environment
Birthday Party Hostess
Clubhouse Fun Center
Rochester, NY
08.2021 - Current
- Developing strong rapport with clients by actively listening to their needs and promptly addressing concerns
- Assisting in the customization of each birthday party, offering creative ideas that catered to individual preferences
- Managing time between parties to clean and set up
- Serving parties of up to 30 children
Education
Bachelor of Science - Nursing
Roberts Wesleyan University
Rochester, NY05-2026
High School Diploma -
Aquinas Institute
Rochester, NY06-2022
Skills
- BLS and First Aid Certification
- Blood glucose testing
- Patient services
- Active listening
- Clinical training
- Willingness to learn
- Teamwork and collaboration
- Problem Resolution
- Time management
- Customer service
- Leadership experience
Timeline
Patient Care Technician
Rochester Regional Health- Unity Hospital (4200 Pulmonary Unit)
06.2024 - Current
Manager
Clubhouse Fun Center
07.2023 - Current
Birthday Party Hostess
Clubhouse Fun Center
08.2021 - Current
Bachelor of Science - Nursing
Roberts Wesleyan University
High School Diploma -
Aquinas Institute