Gianna Fleming
Stow,OH
Summary
Professional with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
6
6
years of professional experience
Work History
Office Manager
Levinson Family Chiropractic
Cuyahoga Falls, OH
08.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed patient accounts, ensuring accurate billing and payment processing.
- Documented actions in system to maintain patient history and billing files.
- Cultivated positive relationships with clients and coworkers through professional demeanor and excellent interpersonal skills.
Front Desk Receptionist
Yoga Lounge and Barre
Hudson, OH
08.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Chiropractor's Assistant
Levinson Family Chiropractic
Cuyahoga Falls, OH
02.2021 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Collected and documented patient medical information such as blood pressure and weight.
Barista
Starbucks
Macedonia, OH
06.2019 - 09.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH05-2024
Skills
- Insurance billing proficiency
- Customer service expertise
- Strong organizational abilities
- Office management
- Strong communication skills in both oral and written forms
Timeline
Office Manager
Levinson Family Chiropractic
08.2024 - Current
Front Desk Receptionist
Yoga Lounge and Barre
08.2024 - Current
Chiropractor's Assistant
Levinson Family Chiropractic
02.2021 - Current
Barista
Starbucks
06.2019 - 09.2020
Bachelor of Arts - Psychology
Kent State University