Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gianna Friedman

Lakewood,CA

Summary

Organized and personable professional with a diverse background in ticket sales leadership, front desk operations, and hands-on healthcare support. Proven ability to manage high-volume customer interactions with professionalism and empathy. Skilled in appointment scheduling, guest supervision, and leading a team. Brings strong communication, multitasking, and problem-solving skills to create a welcoming and efficient patient experience. Seeking to apply my customer service skills and patient care knowledge in a medical receptionist role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Show Operations

Walt Disney Parks and Resorts
Anaheim, CA
08.2023 - Current
  • Safety, Courtesy, Show, Efficiency, Inclusion

Desk Receptionist/Specialist

Sky Zone Trampoline Park
Cerritos, CA
08.2022 - 08.2024
  • Virtually greeted and assisted an average of 25+ guests via email, phone call, text and in person with a professional and friendly demeanor
  • Handled incoming and outgoing messages about birthday party inquiries, general questions about the facility, guest complaints, etc.
  • Scheduled appointments for facility tours, and maintained a calendar for staff and party rooms.
  • Maintained the desk and office area, ensuring a welcoming and organized environment for guests coming in for walk-in appointments.
  • Performed data entry, prepared documents, and supported my team and management with the most efficient and organized information.

Harm Reduction Team

Insomniac Events
San Bernardino, CA
05.2024 - 05.2025
  • Wellness monitoring guests who may be dehydrated, disoriented, or in distress
  • Identify early signs of substance related issues and get guests medical help quickly and efficiently
  • Stay with guests until they are safe or connected with medical teams
  • Efficiently and safely transport intoxicated guests during medical emergency to nearest medical tents
  • Radio in emergencies in a calm manner during loud, high stress events

Ticket Sales Lead / Specialist

OC Fair & Event Center
Costa Mesa, CA
05.2024 - 08.2024
  • Led a team of 8-10 ticket sales representatives, coaching and mentoring to boost ticket sales
  • Provided on-site support at events to manage customer service escalations and ensure operational success
  • Handled cash responsibly

Education

Some College (No Degree) - Kinesiology And Exercise Science

Long Beach City College
Long Beach, CA

Skills

  • Team Leadership
  • Customer Service
  • Conflict Resolutions
  • Calm Under Pressure
  • Active Listening
  • Phone and Email Etiquette

Certification

  • Adult, Child, and Infant First Aid/CPR/AED

Timeline

Harm Reduction Team

Insomniac Events
05.2024 - 05.2025

Ticket Sales Lead / Specialist

OC Fair & Event Center
05.2024 - 08.2024

Guest Show Operations

Walt Disney Parks and Resorts
08.2023 - Current

Desk Receptionist/Specialist

Sky Zone Trampoline Park
08.2022 - 08.2024

Some College (No Degree) - Kinesiology And Exercise Science

Long Beach City College

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