Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Gabriele

West Chester,PA

Summary

Responsible and motivated student/ medical assistant, ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Contoured Medspa
Chadds Ford, PA
09.2023 - Current
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Collected samples from patients for laboratory testing purposes.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized patient charts before each day's clinic sessions began.

Barista

Starbucks
Montgomeryville, PA
10.2019 - 08.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Retail Worker

Target
Montgomeryville, PA
10.2019 - 12.2023
  • Organized product displays in retail stores according to company guidelines.
  • Assisted customers with product selection and answered inquiries about product features.
  • Monitored inventory levels and adjusted stocking accordingly.
  • Analyzed consumer behaviors to identify potential areas for improvement in merchandising operations.
  • Resolved any customer complaints or disputes regarding merchandise returns or refunds.
  • Created innovative visual merchandising concepts for store windows and interior displays.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Greeted customers, identified their needs and provided assistance with product selection.

Hostess Trainer

Mercato Italiano
West Chester, PA
09.2022 - 02.2023
  • Assisted in the onboarding of new hires, providing guidance on job duties and expectations.
  • Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
  • Provided support during peak periods by working directly alongside hostesses at busy times.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Pizza Shop Assistant

Pizza Hut
Montgomeryville, PA
10.2019 - 11.2020
  • Cleaned kitchen surfaces and equipment after each shift.
  • Provided excellent customer service at all times.
  • Prepared pizzas according to customer specifications, including selecting appropriate toppings.
  • Assisted with restocking supplies as needed.
  • Performed light maintenance tasks such as sweeping floors, mopping spills.
  • Operated cash register to process customer orders and payments.
  • Greeted customers upon arrival and provided menu information.
  • Checked temperatures of refrigerators and freezers regularly throughout the day.
  • Completed daily paperwork such as sales reports, time sheets.

Waitress Trainee

Normandy Farms Estates
Blue Bell, PA
12.2017 - 08.2019
  • Greeted customers and provided menus.
  • Assisted with food preparation tasks as requested by the head chef.
  • Checked that all orders were accurate before delivering to customers.
  • Provided excellent customer service during meal times.
  • Informed customers of daily specials and menu changes.
  • Responded promptly to customer inquiries about menu items, ingredients, and prices.
  • I had to be very good at communication, especially in the type of setting/ environment I was working with (elderly).
  • Ensured dining areas were clean and set up for each shift according to established standards.
  • Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
  • Maintained a professional attitude while working in a fast-paced environment.
  • Followed safety protocols when handling hot plates or sharp objects.
  • Adhered to health regulations concerning food storage and sanitation practices.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Associate of Science - Nutrition Sciences

West Chester University of Pennsylvania
West Chester, PA
05-2025

Skills

  • Patient Flow Management
  • Patient-Focused Care
  • Procedure Assistance
  • Customer Service
  • Sterile Technique
  • Restocking Lab Supplies
  • Electronic Medical Records

Timeline

Medical Assistant

Contoured Medspa
09.2023 - Current

Hostess Trainer

Mercato Italiano
09.2022 - 02.2023

Barista

Starbucks
10.2019 - 08.2024

Retail Worker

Target
10.2019 - 12.2023

Pizza Shop Assistant

Pizza Hut
10.2019 - 11.2020

Waitress Trainee

Normandy Farms Estates
12.2017 - 08.2019

Associate of Science - Nutrition Sciences

West Chester University of Pennsylvania

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Gianna Gabriele