Gianna Gagliardi
Boulder,Colorado
Summary
Reliable and hardworking professional who works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in a fast-paced customer-focused environment. Customer-focused professional offering a strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
10
10
years of professional experience
Work History
Bartender
Rocky Mountain Vibes Baseball
Colorado Springs, Colorado
04.2024 - 08.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Hospitality Worker
Rocky Mountain Vibes Baseball
Colorado Springs, Colorado
04.2024 - 08.2024
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Coordinated with vendors to arrange catering services for special events held at the stadium.
Server
Texas Roadhouse
Pueblo, Colorado
04.2021 - 02.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Figure Skating Instructor
Pueblo Plaza Ice Arena
Pueblo, Colorado
01.2015 - 01.2019
- Instructed beginner to advanced level skaters on proper techniques and form for jumps, spins, and footwork.
- Demonstrated skating moves to ensure correct execution by students.
- Created and implemented individualized lesson plans tailored to the needs of each student.
- Provided positive reinforcement to motivate skaters while skating.
- Encouraged students to practice regularly in order to achieve their goals.
- Engaged with parents of students in order to foster a collaborative learning environment.
- Managed scheduling conflicts between multiple classes or private lessons.
- Coached skaters on how to properly perform artistic elements like choreography.
- Adapted instruction style based on the age, ability, and skill level of each student.
Education
High School Diploma -
Pueblo East High School
Pueblo05-2023
Associate of Arts - Criminology
Colorado State University - Pueblo
Pueblo, CO05-2023
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, COSkills
- Clear and effective communication
- Marketing and sales experience
- Customer Service
- Staff Management
- Professional Appearance
- Engaging personality
- Point of sale systems
- Hospitality and accommodation
- Excellent judgment
- Group reservations management
- Handling Difficult Customers
- Organizational ability
- Complex Problem-Solving
- Outstanding customer service
Affiliations
- Participated in softball all 4 years of high school
- Participated in golf all throughout high school
- Participated in Student Government
- Volunteered at underprivileged schools throughout high school
Accomplishments
- All-city Softball Award
- All region softball award
- Epsilon Alpha Pi Academic Award
- 2nd Place in National History Day Competition
- Cum Laude
References
References available upon request.
Timeline
Bartender
Rocky Mountain Vibes Baseball
04.2024 - 08.2024
Hospitality Worker
Rocky Mountain Vibes Baseball
04.2024 - 08.2024
Server
Texas Roadhouse
04.2021 - 02.2023
Figure Skating Instructor
Pueblo Plaza Ice Arena
01.2015 - 01.2019
High School Diploma -
Pueblo East High School
Associate of Arts - Criminology
Colorado State University - Pueblo
Bachelor of Arts - Psychology
University of Colorado At Boulder
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