Gianna Garofoli
Cleveland,OH
Summary
Versatile professional with extensive experience in customer service, recognized for exceptional attention to detail and efficient time management, poised to enhance guest experiences and drive team success.
Overview
6
6
years of professional experience
Work History
Cocktail Waitress
Cent Anni
Little Italy , OH
06.2024 - Current
- Served cocktails and beverages to guests in a fast-paced environment.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged guests in friendly conversation to enhance their experience.
- Processed customer orders efficiently using point-of-sale systems.
- Collaborated with team members to ensure timely service during peak hours.
- Evaluated guest satisfaction and handled issues efficiently and professionally.
Salon Receptionist/Sales Associate
Palm Beach Tan
Columbus, OH
09.2023 - 05.2024
- Answered phone calls and addressed client inquiries about tanning packages.
- Greeted clients and managed appointment scheduling for tanning services.
- Processed payments and handled cash transactions accurately at the front desk.
- Maintained cleanliness and organization of reception area and salon space.
- Assisted clients in selecting tanning products based on individual needs.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
Receptionist
Quarter
Ohio City, Ohio
05.2023 - 08.2023
- Greeted visitors and clients warmly upon arrival at the front desk.
- Answered phone calls promptly and directed them to appropriate staff members.
- Maintained organized filing systems for client records and documents.
- Handled incoming mail and packages, distributing them to relevant departments.
- Provided information about services and answered general inquiries from clients.
- Performed data entry tasks into various computer systems accurately and promptly.
Restaurant Hostess
Townhall
Ohio City, Ohio
09.2022 - 06.2023
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating availability.
- Coordinated with servers to ensure smooth dining flow.
- Maintained cleanliness and organization of the host stand area.
- Handled guest complaints with professionalism and care.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Restaurant Hostess
Oak and Embers
Orange, OH
11.2019 - 12.2021
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating availability.
- Provided menu information and answered guest inquiries.
- Maintained cleanliness and organization of the host stand area.
- Handled guest complaints with professionalism and care.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Hathaway Brown
Shaker Heights, OH06-2022
Some College (No Degree) - Marketing
The Ohio State University
Columbus, Ohio, OHSkills
- Customer service
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Handling criticism
- Sales strategy
- Team collaboration
References
References available upon request.
Timeline
Cocktail Waitress
Cent Anni
06.2024 - Current
Salon Receptionist/Sales Associate
Palm Beach Tan
09.2023 - 05.2024
Receptionist
Quarter
05.2023 - 08.2023
Restaurant Hostess
Townhall
09.2022 - 06.2023
Restaurant Hostess
Oak and Embers
11.2019 - 12.2021
High School Diploma -
Hathaway Brown
Some College (No Degree) - Marketing
The Ohio State University