Gianna Gonzalez
Plainfield,IL
Summary
Professional and knowledgeable secretary offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. History of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, administrative support needs, tracking expenses, and drafting reports.
Overview
6
6
years of professional experience
Work History
Special Education Secretary
Plainfield School District 202
07.2023 - Current
- Enhanced the efficiency of special education administration by streamlining processes and maintaining accurate records.
- Supported special education teachers in meeting individualized student goals through effective scheduling and resource allocation.
- Contributed to a positive learning environment for students with diverse needs by fostering strong relationships with parents, teachers, and support staff.
- Coordinated meetings between special education staff, parents, and other stakeholders to review progress and adjust educational plans as needed.
- Maintained confidentiality of sensitive student information while navigating complex district database systems for record-keeping purposes.
Assistant Principal Secretary
Plainfield School District 202
08.2022 - 06.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported the Assistant Principal in managing daily operations, scheduling meetings, and overseeing staff performance.
- Increased communication between school staff, parents, and students by maintaining accurate contact information and promptly addressing inquiries.
- Maintained confidentiality of sensitive information regarding student records, personnel files, and other private matters within the school community.
Health Clerk
Plainfield School District 202
09.2020 - 07.2022
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Enhanced office organization by maintaining accurate records of patient information and appointments.
- Contributed to a healthier work environment by adhering to infection control procedures and maintaining cleanliness standards.
- Supported administrative tasks including filing and data entry.
- Typed and distributed meeting minutes.
- Created, faxed and filed healthcare records for office personnel.
Fast Food Crew Member/Manager
McDonald's
04.2019 - 06.2022
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Assisted in inventory management, monitoring stock levels, and placing orders as needed to maintain adequate supplies.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
Archives Clerk
University Of Wisconsin Whitewater
09.2017 - 03.2019
- Processed and preserved historical documents for easy access and longevity.
- Enhanced research efficiency with thorough indexing and cross-referencing of materials.
- Collaborated with fellow archivists, streamlining workflow and resource allocation.
- Assisted researchers in locating relevant materials, expediting project completion times.
- Provided timely customer service to patrons, addressing inquiries in-person, via email, or phone communication.
- Maintained a clean work environment, ensuring the preservation of valuable materials and overall archive integrity.
Education
No Degree - Marine Biology
University of Wisconsin-Whitewater
Whitewater, WIHigh School Diploma -
Plainfield South H.S.
Plainfield, IL05.2017
Skills
- Calendar Management
- Student Support
- File Management
- IEP Understanding
- Parent Communication
- Phone Etiquette
- Meeting Coordination
- Attention to detail
- Microsoft Office and Google proficiency
- Time management
- Team collaboration
Timeline
Special Education Secretary
Plainfield School District 202
07.2023 - Current
Assistant Principal Secretary
Plainfield School District 202
08.2022 - 06.2023
Health Clerk
Plainfield School District 202
09.2020 - 07.2022
Fast Food Crew Member/Manager
McDonald's
04.2019 - 06.2022
Archives Clerk
University Of Wisconsin Whitewater
09.2017 - 03.2019
No Degree - Marine Biology
University of Wisconsin-Whitewater
High School Diploma -
Plainfield South H.S.
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