Gianna Goodermuth
Omro,WI
Summary
My effective problem-solving abilities enable me to quickly and accurately address and resolve issues, ensuring minimal disruption. Exceptional communication skills allow me to clearly convey information, ideas, and solutions. I excel in teamwork and collaboration, working seamlessly with colleagues to achieve common goals and drive project success. My customer service expertise ensures that user needs and concerns are prioritized, delivering a positive and supportive experience. Time management and multitasking abilities enable me to juggle multiple responsibilities effectively, ensuring deadlines are met without compromising quality. Leadership abilities allow me to guide and inspire teams, driving productivity and fostering a collaborative and motivated work environment.
Overview
6
6
years of professional experience
Work History
User Services Lead
University of Wisconsin-Oshkosh
10.2022 - Current
As an Information Technology (IT) User Services Lead, I help oversee and coordinate the IT support team to ensure effective and efficient delivery of user services. My role is crucial in maintaining performance and reliability of IT systems and services, supporting end-users, and driving continuous improvement in service delivery for students and faculty.
Sales Associate
Childrens Place Inc.
01.2019 - 06.2019
As an Sales Associate, I provided exceptional customer service to shoppers in a dynamic retail environment. Some of the primary responsibilities were: customer engagement, merchandising, inventory management, and team collaboration.
Sales Associate
Yankee Candle
08.2018 - 12.2018
As a Yankee Candle Associate, I played a vital role in delivering an exceptional customer experience and promoting the brand's high-quality products. I was responsible for assisting customers in selecting the perfect candles, home fragrances, and accessories, as well as maintaining the store's appearance and inventory.
Education
Bachelor of Science - Criminal Justice
University of Wisconsin - Oshkosh
Oshkosh, WI 05.2001 -
High School Diploma -
North High School
Oshkosh, WI 05.2001 -
Skills
Effective problem solving
Exceptional communication
Teamwork and Collaboration
Customer Service
Microsoft Office
Problem-Solving
Time Management
Multitasking Abilities
Leadership Abilities
Timeline
User Services Lead
University of Wisconsin-Oshkosh
10.2022 - Current
Sales Associate
Childrens Place Inc.
01.2019 - 06.2019
Sales Associate
Yankee Candle
08.2018 - 12.2018
Bachelor of Science - Criminal Justice
University of Wisconsin - Oshkosh
05.2001 -
High School Diploma -
North High School
05.2001 -
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