Gianna Grau

• Providing members with valuable health and fitness information regarding the gym and/or retail
• Preparing any special fitness-related events
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Booking members and guests into classes
• Used internal software to process reservations, check-ins and check-outs.
• Maintained transaction security by verifying payment cards against identification.
• Entered and updated sensitive customer information during check-ins and room changes.
• Maintained cleanliness and organization of front desk area.
• Taking care of all retail on the floor
• Merchandising
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Communicated efficiently with staff
• Computer-based work regarding fitness classes and retail
• Greeted members and guests at front desk and engaged in pleasant conversations while managing check-in process.

• Provide amazing service to Members
• Take care of orders for supplies
• Maintain and organize workspace
• Communicate efficiently and productively with both Members and other staff
• Prep foods
• Make an array of drinks including smoothies and juices
• Restock all items in an orderly manner

• Take care of children (Kindergarten and first grade students, as well as all of middle school)
• Make sure students receive and eat their snacks I provide
• Keep a tidy work environment for health and sanitary purposes
• Make sure students are feeling good and having a great time
• Host Arts and Craft activities to keep students actively and creatively engaged.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Made sure I delivered great customer service and made customers happy
• Took care of stock
• Kept a clean and tidy work environment
• Cleaned backroom and bathrooms
• Take orders at the register
• Make sure customers are well taken care of
• Clean dining area and register area
• Take food to customers
• Clean bathrooms
• Give customers an overall great experience
• Prepped orders
• Served food
• Handled a high volume of customers regularly
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Training with certain brands to be able to talk to customers and selling products
• Processed payments, entering sales in register for prompt customer service.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Help with receiving shipments and restocking/reorganizing items on the sales floor
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Lifting heavy boxes
• Giving customers a “WOW” experience
• Assisting in booking appointments and creating clientele for boutiques in store
• Met sales goals, supporting organizational health through consistent and reliable service.
• Recommended specific hair and beauty products to meet individual customer needs.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

Began studying for a degree in the Arts. Switched to a Mass Communications degree, and am now currently studying to complete a Business degree.

• Completed AP course in Studio Art and in English