Gianna Guzman
Lahaina,HI
Summary
Personable and responsible with over 10 years in the Hospitality Industry. Dedicated and motivated to maintain customer satisfaction and to contribute to company success. Handles tasks with accuracy and efficiency. Solid team player with an upbeat, positive attitude.
Overview
11
11
years of professional experience
Work History
Reservations Agent
Maui Theatre
Lahaina, HI
06.2007 - 06.2018
- Provide an elevated guest experience.
- Prepare customer invoices and accept payment.
- Make and confirm reservations for a live theatrical performance, using telephone, computers, mail and faxes.
- Contact guests or agents to reconfirm reservations, or to advise them of show time changes.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
- Determine whether space is available on show time dates requested by guests.
- Promote particular show packages.
- Investigate and resolve customer inquiries and complaints in a timely manner.
Education
High School Diploma -
Lahainaluna High School
Lahaina, HI2007
Skills
- Adaptive team player/Courteous demeanor
- Over 5 years experience with Microsoft Excel Format
- Energetic work attitude
- Telecommunication
- Coordination
- Strong organizational skills
- Sales and Marketing
- Over 10 years experience with Microsoft Word Format
- Sharp problem solver
- Operation an Control
Timeline
Reservations Agent
Maui Theatre
06.2007 - 06.2018
High School Diploma -
Lahainaluna High School
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