Gianna Hernandez
Colorado Springs,CO
Summary
Ambitious college student pursuing a BSN in nursing with a focus on finance. Expertise in market research and consumer strategies enhances traveler experiences and optimizes operations, leading to increased organizational profitability. Dynamic travel consultant skilled in serving both business and private clients, with a strong commitment to client service and satisfaction. Knowledgeable in regulations and best practices affecting various travel types.
Overview
5
5
years of professional experience
Work History
Travel Consultant
CWT Sato
Fort Carson, Colorado
09.2025 - Current
- Coordinated travel arrangements for car, hotel, air, and rail for moderately complex accounts, aligning reservations with client standards and preferences. Provided insightful recommendations to enhance traveler experience in diverse situations. Resolved moderately complex problems involving non-standard ticket exchanges and multi-destination fares. Managed routine and non-routine assignments efficiently. Searched and confirmed travel reservations for customers. Secured lowest fares for clients while minimizing risks of penalties through effective fare analysis and strategic booking. Processed credit and debit payments and handled confidential information with discretion. Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products. Partnered with airlines, hotels, and other vendors to negotiate and secure best rates for customer trips. Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients. Assisted with department projects and implementations, including clean-up and closeout tasks.
- Designed customized travel itineraries for clients based on preferences.
- Managed client communications to ensure satisfaction and address inquiries.
- Coordinated travel arrangements including flights, hotels, and transportation services.
Guest Services Associate
Pikes Peak Lodge
Peterson SFB, CO
04.2023 - 09.2025
- Duties: Make reservations count for arrivals and departures. Block all incoming reservations based on guest requests and availability. Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on the envelope, assuring a smoother check-in. Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and method of payment is established. Maintained cleanliness of hotel bathrooms, lobby, and public areas, contributing to a welcoming environment for guests. Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day. Maintain positive guest relations at all times. Addressed and resolved guest complaints, ensuring satisfaction and fostering positive guest relations. Documented guest requests and concerns, communicating information to responsible personnel for effective handling. Maintain confidentiality and security of proprietary company information, correspondence reports and files. Handle all incoming and outgoing reservation requests. Cared for lost and found items according to company policy. Drive the airport shuttle to and from Colorado Springs Airport and other areas requested by management.
- Hours per week 40
Shift Supervisor, Keyholder
Marsoner, Inc.
Colorado Springs, CO
02.2022 - 04.2023
- Duties: Help staff resolve on-the-job challenges. Maintain a fully-stocked inventory and order supplies. Track daily costs and revenues. Balance the cash register at the end of the shift. Coordinate with suppliers as they deliver product orders. Ensure client satisfaction and gracefully handle any complaints. Open or close the store (when responsible for the first or last shift). Inform the next Shift Manager about pending tasks. Report maintenance and training needs
- Hours per week 30
Administrative Assistant
Carvana
Colorado Springs, CO
11.2021 - 04.2023
- Duties: Provided administrative support to the management team. Scheduled management and sales meetings and assisted with meeting notes and meeting follow-up. Assisted in obtaining required information for the completing of necessary paperwork for the sale of vehicle. Reviewed and entered vehicle condition reports into the AMS system. Reviewed vehicle condition report for repairs/problems and set work orders in V-Trace for mechanical and body shop repairs. Called in orders for windshield, dent and other outside vendor repairs and verify correct repair charges are submitted. Communicated with customers for vehicle status, processing of paperwork and checks following the vehicle sale. Assisted in scheduling vehicle pick-up's, dispositions and customer pick-up locations. Assisted in maintaining vehicle inventory for vehicle aging and first-in first-out processing.
- Hours per week: 30
Gas Station Attendant
The Army & Airforce Exchange Services – Gas Station
Ft Carson, CO
07.2021 - 11.2021
- Duties: Greeted customers when they entered the store, managed the cash register and answered customer questions. Used downtime to prepare pizza's and restock supplies for expected busy periods. Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items to management.
- Hours per week: 30
Education
High School Diploma -
Ramstein High School
Ramstein, Germany06-2021
Some College (No Degree) - Nursing
Pikes Peak Community College
06-2026
Skills
- Excellent Organizational Skills
- Detail Oriented
- Microsoft Office
- Problem Solving
- Strong Customer Relations Skills
- Team lead
- Self-Motivated, reliable, and detail oriented Capable of working independently or as a team member Extensive customer service experience, superior organizational skills, and ability to prioritize tasks in a fast-paced environment, ensuring that tasks are completed in a timely manner Experience with all general office equipment
- Problem resolution
- Customer service
- Travel planning
- Exceptional customer service
- GDS expertise
- Strong communication skills
- Travel arrangements
- Credit card payments
- High volume environments
Timeline
Travel Consultant
CWT Sato
09.2025 - Current
Guest Services Associate
Pikes Peak Lodge
04.2023 - 09.2025
Shift Supervisor, Keyholder
Marsoner, Inc.
02.2022 - 04.2023
Administrative Assistant
Carvana
11.2021 - 04.2023
Gas Station Attendant
The Army & Airforce Exchange Services – Gas Station
07.2021 - 11.2021
High School Diploma -
Ramstein High School
Some College (No Degree) - Nursing
Pikes Peak Community College