Gianna Hill
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Also, an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Breakers Resort
Myrtle Beach, SC
02.2024 - Current
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Streamlined check-in and check-out processes for 50-200 in increased efficiency and reduced wait times.
- Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
Substitute Teacher, K-12
Kelly Services
Conway, SC
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Intern
Department of Juvenile Justice
01.2023 - 05.2023
- Assisted juveniles in providing feedback and answering questions pertaining to their detention placements, court dates, and probation meetings
- Adapted to a myriad of challenging work environments utilizing de-escalation, reflection, and stress/harm reduction skills
- Evaluated psychological and police reports to gain a better understanding of each juvenile
- Co-facilitated a gang resistance class within a local elementary school.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Provided project progress updates and proposed solutions to issues.
Hostess
Red Robin
Myrtle Beach, SC
05.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Hostess
Paula Deen's Family Kitchen
04.2021 - 08.2021
Sales Associate
Croc's, Inc
07.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Food Prep
Sodexo
Newberry, SC
02.2020 - 10.2020
- Gained extensive knowledge of food preparation techniques, ingredients, and dish presentation to enhance guest experience.
- Developed strong knife skills through daily practice, increasing precision and speed in food preparation tasks.
- Collaborated with kitchen team to maintain a clean, organized workspace, ensuring consistency in food preparation.
- Improved student nutrition by carefully monitoring food preparation and serving sizes.
- Planned and organized food preparation activities from chopping ingredients to plating.
- Demonstrated strong multitasking abilities while juggling multiple responsibilities such as food preparation, cash handling, and customer service.
Education
Bachelors of Arts - Sociology
Newberry College
Newberry, SC05.2023
Skills
- Work Ethic and Integrity
- Positive Reinforcement
- Problem-solving skills
- Multi-Subject Instruction
- Listening Skills
- Microsoft Office
- Curriculum knowledge
- Oral and written communications
- Student Engagement
- Effective Multitasking
- Patience and Empathy
- Time management skills
Certification
Office for Human Resource Protection HHS Training and Certification, 03/2023
Research Paper
Affects of Peer Pressure on College Students Daily Routine, Spring 2023
Related Experience
Intern, Department of Juvenile Justice, Newberry, SC, 01/2023, 05/2023, Assisted juveniles in providing feedback and answering questions pertaining to their detention placements, court dates, and probation meetings, Adapted to a myriad of challenging work environments utilizing de-escalation, reflection, and stress/harm reduction skills, Evaluated psychological and police reports to gain a better understanding of each juvenile, Co-facilitated a gang resistance class within a local elementary school
Extracurricular Activities
- Newberry College Singers, 2019-2023, Choral group that performs on and off campus including a tour throughout the State .
- Participated in approximately 25-30 of community service outreach All Campus Entertainment, 2021-2022,
- Assisted in developing campus event ideas and executing all events
- Sumter Aquatic Center, 2015-2020, Taught swimming lessons and water safety to children ages infants on up
Timeline
Front Desk Guest Service Agent
Breakers Resort
02.2024 - Current
Substitute Teacher, K-12
Kelly Services
01.2024 - Current
Intern
Department of Juvenile Justice
01.2023 - 05.2023
Hostess
Red Robin
05.2022 - 09.2022
Hostess
Paula Deen's Family Kitchen
04.2021 - 08.2021
Sales Associate
Croc's, Inc
07.2020 - 05.2021
Food Prep
Sodexo
02.2020 - 10.2020
Bachelors of Arts - Sociology
Newberry College