Gianna Iannello

1. Lash Extensions Application:

- Performing quality lash extension servies, including multiple lash techniques.

- Ensuring each clients individual needs are meet with professionalism.

- Maintaining a clean and hygienic work environment in compliance with all state board standards and health regulations.

2. Social Media Management:

- Manage and create content for the salons social media accounts, including but not limited to posting updates,promotions and engaging with followers.

- Monitoring social media trends and using analytics to optimize content and grow the salons social media presences.

- Furthering my skills by taking online social media courses.

3. Client Communication and Booking:

- Handling client inquires via phone, email, and social media with professionalism and in a timely manner.

- Managing and scheduling client appointments for myself and salon staff using salon's booking system.

- Providing quality customer service to clients, including follow ups and addressing any concerns they may have.

4. Employee Management:

- Assisting in training of new staff members, ensuring they are aligned with all salon standards and practices.

- Communicating with salon owners to address staff performance and any operational issues.

- Promoting a positive work environment to encourage good teamwork and staff morale.

5. Salon Operations:

- Helping maintain inventory of lash extension supplies and products, including ordering and restocking as necessary.

- Contribute to salon marketing and promotional efforts.

1. Client Check In and Service:

- Great clients positively and check them into the correct tanning beds.

- Verify client information and update as necessary.

- Address any client concerns or questions professionally.

2. Salon and Tanning Bed Maintenance:

- Ensure cleanliness and sanitation of tanning beds and the salon according to health code regulations.

- Clean and disinfect tanning beds after each use, following salon safety protocols.

- Report any maintenance issues to the salon manager.

3. Sales and Package Management:

- Inform clients about available membership options and promotional packages available.

- Assisting clients in selecting and purchasing tanning packages or products based on their personal needs and preferences.

4. Administrative Tasks:

- Answering calls and responding to any inquires about tanning services and pricing.

- Maintain accurate client records

1. Employee Management:

- Supervising and managing employees on shift, ensuring all staff members are working efficiently and effectively.

- Manage employee breaks, ensuring proper coverage during all shifts

- Providing support and feedback to staff to maintain a health work space.

- Addressing any issues or conflict that may arise during the shift.

2. Service Desk Management:

- Oversee the service desk operations which includes any customer service inquiries, complaints and returns.

- Ensuring the service desk is properly staffed and operating smoothly throughout the shift.

- Managing lottery transactions, ensuring compliance with state regulations.

3. Operational Duties:

- Ensuring all store operations, including cleanliness and merchandising are maintained to company standards.

- Assisting with cashier duties including handling transactions, bagging groceries and proving customer assistance.

4. Customer Service:

- Greet and assist customers, providing a positive shopping experience and addressing any concerns they may have

- Promote store promotions, loyalty programs and service to customer.