Gianna Jones
Jacksonville
Summary
Dynamic Customer Care Representative with proven success at COACH, excelling in problem resolution and first call resolution. Recognized for enhancing customer satisfaction through effective communication and professionalism. Skilled in data entry and managing high-stress situations, consistently exceeding performance metrics while fostering brand loyalty.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
COACH
05.2023 - 11.2025
- Inbound Call Handling
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate information delivery.
- Collaborated with team members to enhance service quality, resulting in improved customer satisfaction ratings.
- Provided product knowledge and assistance during customer transactions, enhancing overall shopping experience.
- Met or Exceeded performace metrics
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed escalated customer complaints with professionalism, restoring confidence in brand loyalty and support services.
Customer Service Representative
Manpower Temp Service
01.2021 - 03.2023
- Provided timely support to customers, resolving inquiries and issues effectively.
- Maintained accurate records of customer interactions using softphone software.
- Streamlined communication processes between departments to enhance service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Atlantic Coast
Jacksonville, FL06-2020
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Payment processing
- First call resolution
- Billing coordination
- Documentation and reporting
Timeline
Customer Care Representative
COACH
05.2023 - 11.2025
Customer Service Representative
Manpower Temp Service
01.2021 - 03.2023
High School Diploma -
Atlantic Coast