Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Larkin

Williamstown,NJ

Summary

Proven leader and effective problem-solver with extensive experience at McDonalds. Excelled in staff training, inventory management, and maintaining high customer service standards. Demonstrated ability to improve team performance and resolve conflicts efficiently, leveraging skills in decision-making and employee supervision. Achieved significant waste reduction, ensuring operational excellence and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Shift Manager

McDonalds
04.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Assistant

Lansdowne Veterinary Hospital
07.2022 - 12.2023
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Organized resources, records and personnel to accomplish aggressive targets.

Education

Bachelor of Science - Nursing

Widener University
Chester, PA
05.2027

High School Diploma -

Williamstown High School
Williamstown, NJ
06.2023

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Handling Customer Complaints
  • Delegating Work
  • Staff Training and Onboarding
  • Problem-Solving
  • Staff Supervision
  • Inventory Management
  • Conflict Resolution

Timeline

Assistant

Lansdowne Veterinary Hospital
07.2022 - 12.2023

Shift Manager

McDonalds
04.2021 - Current

Bachelor of Science - Nursing

Widener University

High School Diploma -

Williamstown High School

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Gianna Larkin