Gianna Leto
Tallahassee ,FL
Summary
Dynamic and engaging professional with extensive experience at Outback Steakhouse, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Highly reliable team player, skilled in managing high-volume environments while maintaining cleanliness and organization. Committed to delivering exceptional dining experiences and fostering loyal clientele.
Overview
3
3
years of professional experience
Work History
Bartender
Outback Steakhouse
07.2025 - Current
- Prepared and served a variety of beverages in high-volume environment.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Established rapport with customers, enhancing overall dining experience.
- Assisted team members during peak hours to maintain service efficiency.
- Maintained cleanliness and organization of bar area for optimal operations.
- Trained new staff on cocktail preparation and customer service standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Visual Technician
Lincoln High School Band
08.2024 - Current
- Teaching kids how to march
- Teaching kids body movements
- Show design
- Execution of visuals
- Running rehearsals
- Collaborating with other staff to ensure a productive rehearsal
- Collaborating with staff on visual ideas and improvements
Server
Outback Steakhouse
05.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Managed multi-table sections efficiently, prioritizing guest needs during peak hours.
- Upsold menu items through effective communication of specials and promotions.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Front of House Employee
Chick Fil a
02.2023 - 12.2023
- Provided exceptional customer service in high-paced environment, ensuring positive dining experiences.
- Operated cash registers efficiently, processing transactions with accuracy and attention to detail.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted team members during peak hours, fostering collaboration to meet customer demands.
- Handled customer inquiries and resolved issues promptly, enhancing guest satisfaction levels.
- Prepared food items according to quality standards, contributing to overall operational efficiency.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Bachelor of Science - Human Development
Florida State University
Tallahassee, FLHigh School Diploma -
Gaither
Tampa, FL05.2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Organization
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Memory retention
- Service-oriented mindset
- Professional appearance
- Strong Multitasker
Timeline
Bartender
Outback Steakhouse
07.2025 - Current
Visual Technician
Lincoln High School Band
08.2024 - Current
Server
Outback Steakhouse
05.2023 - Current
Front of House Employee
Chick Fil a
02.2023 - 12.2023
Bachelor of Science - Human Development
Florida State University
High School Diploma -
Gaither