Gianna Levinson
North Miami Beach
Summary
Professional in all positions connected to guest services, equipped with wealth of experience in delivering exceptional hospitality and resolving guest concerns promptly. Known for fostering team collaboration and consistently achieving high satisfaction ratings. Expertise in conflict resolution and adaptability. Utilizes strong communication skills along with natural charisma to create and maintain strong bonds with guests. Proficient in english and is almost fluent in Spanish.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services
Omega Institute
05.2024 - Current
- Resolved guest complaints diplomatically to maintain high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Monitored inventory levels of supplies such as linens, toiletries, and office materials.
- Collaborated with other departments to ensure seamless coordination of guest services across all areas of the institute.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Transported guests with mobility issues and assisted with their luggage on a golf cart.
Housekeeper in the Work/Study Program
Esalen
11.2024 - 02.2025
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Participated in the curriculum offered to work/study participants, getting educated in holistic and spiritual practices.
Guest Services Agent
Urban Cowboy Lodge
12.2023 - 05.2024
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted and checked in guests upon arrival and offered assistance.
- Collaborated with housekeeping staff by helping set up rooms to ensure they were prepared and available on time.
- Assisted the kitchen staff by helping run food and bus tables during busy hours.
Lead Front Desk Receptionist
Sana Skin Studio
11.2022 - 12.2023
- Delivered outstanding first impressions by warmly greeting visitors upon check in at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls.
- Resolved customer issues quickly and kindly.
- Provided personalized recommendations based on customer preferences or specific needs.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
Website Assistant
Hydra Skincare
08.2020 - 11.2022
- Maintained detailed documentation on website updates, changes, and improvements for reference purposes.
- Assisted in data entry in microsoft excel.
- Assisted with choosing the products that would be displayed on the website.
- Assisted with creating layouts and designs.
Receptionist
The Brow Spot
05.2018 - 07.2019
- Greeted and checked in incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phones promptly.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Facial Specialist - Skincare
Sheridan Technical Center
Hollywood, FL06.2019
High school diploma - undefined
Dr. Michael M. Krop Senior High
Skills
- Guest services
- Sell services
- Passenger services
- Guest interaction
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Patience and tolerance
- Professional appearance
- Front desk management
- Appointment scheduling
- Service-oriented mindset
- Golf cart driving
Certification
- Facial Specialist
- June 2019 to October 2020
- This license gives me the credentials to work in a spa setting a give many types of facials and skin treatments, some including massage. I also have extensive knowledge of skincare.
Timeline
Housekeeper in the Work/Study Program
Esalen
11.2024 - 02.2025
Guest Services
Omega Institute
05.2024 - Current
Guest Services Agent
Urban Cowboy Lodge
12.2023 - 05.2024
Lead Front Desk Receptionist
Sana Skin Studio
11.2022 - 12.2023
Website Assistant
Hydra Skincare
08.2020 - 11.2022
Receptionist
The Brow Spot
05.2018 - 07.2019
High school diploma - undefined
Dr. Michael M. Krop Senior High
Facial Specialist - Skincare
Sheridan Technical Center
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