Gianna Ligon
Maple Heights
Summary
Experienced juvenile justice professional with expertise in case management and youth rehabilitation. Recognized for developing innovative strategies that drive behavioral improvement and ensure legal compliance. Demonstrates a strong track record of collaborative teamwork and adaptability in fast-paced, dynamic environments. Highly regarded for conflict resolution skills and effective communication, consistently fostering positive outcomes for at-risk youth.
Overview
9
9
years of professional experience
Work History
Juvenile Probation Officer
Cuyahoga County Juvenile Court
2022.06 - Current
- Managed a caseload of at-risk youth, implementing individualized treatment plans to address behavioral issues and promote rehabilitation.
- Conducted home visits and school visits to assess living situations and monitor compliance with court-ordered requirements.
- Collaborated with community resources such as social services, mental health agencies, and educational programs to provide comprehensive support for juvenile clients.
- Facilitated therapy sessions and workshops on topics such as anger management, substance abuse prevention, and life skills development.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Conducted assessments to identify juvenile needs and risks, developing tailored intervention plans.
- Facilitated regular meetings with families, schools, and community organizations to coordinate support services.
- Provided guidance and mentorship to junior probation officers, enhancing team effectiveness and service delivery.
- Collaborated with legal professionals to prepare for hearings, ensuring thorough case presentation and documentation.
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
Motor Transport Operator - 88M
US Army
2018.11 - 2024.11
- Operated and maintained military vehicles to ensure timely transportation of personnel and equipment.
- Conducted routine inspections and preventive maintenance on transport vehicles to enhance operational readiness.
- Coordinated vehicle movements for logistics operations, optimizing routes for efficiency and safety.
- Trained junior operators on vehicle operation procedures, safety protocols, and maintenance practices.
- Implemented best practices for load management, ensuring secure transport of cargo in compliance with regulations.
- Led cross-functional teams in logistical support missions, enhancing communication between units for seamless operations.
- Responded effectively to emergency situations during transport missions, demonstrating adaptability under pressure.
- Managed vehicle inventory, ensuring accurate record-keeping and proper distribution of resources.
Patient Services Specialist
Cleveland Clinic
2021.07 - 2022.06
- Facilitated patient check-in processes to enhance workflow efficiency and patient satisfaction.
- Managed appointment scheduling using electronic health record systems, ensuring accurate information capture.
- Collaborated with healthcare providers to coordinate patient care and streamline communication pathways.
- Assisted in resolving patient inquiries, improving service delivery and fostering positive relationships.
- Trained new staff on operational procedures, promoting knowledge sharing and consistency in service standards.
- Led initiatives to optimize front desk operations, significantly reducing wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Cashier
Kroger
2018.01 - 2019.05
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer through regular audits and reconciliations.
- Enhanced product knowledge to provide recommendations and upsell items.
- Collaborated with team members to optimize store layout for improved shopping experience.
Education
MPA - Public Administration
Kent State University
Kent, OH05.2025
Bachelor of Science - Criminal Justice
The University of Toledo
Toledo, OH12.2020
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Documentation management
- Decision-making
- Attention to detail
- Workload management
- Research
- Public speaking
- Technical writing
- Team coordination
Timeline
Juvenile Probation Officer
Cuyahoga County Juvenile Court
2022.06 - Current
Patient Services Specialist
Cleveland Clinic
2021.07 - 2022.06
Motor Transport Operator - 88M
US Army
2018.11 - 2024.11
Cashier
Kroger
2018.01 - 2019.05
MPA - Public Administration
Kent State University
Bachelor of Science - Criminal Justice
The University of Toledo