Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gianna Longo

North Ridgeville,OH

Overview

5
5
years of professional experience

Work History

Server

Sorrento Ristorante and Pizzeria
Sheffield Village, OH
08.2022 - Current

Learned a large variety of food and beverage items

Offered guidance to customers to fit their specific tastes and preferences

Modified orders based on customer's dietary preferences/ restrictions

Utilized active listening skills

Trained new team members

Managed conflict resolution during rush hour when customers had to wait

Resolved conflict when orders did not fit customer's taste

Enhanced overall customer satisfaction

Established connections with regular customers

Collaborated in a team to effectively manage large tables

Assisted other team members during rush hour

Successfully handled large tables independently

Interacted with diverse groups and developed effective communication skills

House and Pet Sitter

Various
North Ridgeville, OH
06.2019 - Current
  • Ensured proper care and monitoring of animals
  • Fed animals and gave them water
  • Maintained regular walking schedule for dogs
  • Administered medication to animals
  • Transported animals to daycare
  • Assisted with the grooming of animals.
  • Adapted to diverse animal care routines
  • Ensured a hygienic environment by cleaning up animal spaces
  • Ensured security of houses
  • Took care of household plants

Head Hostess

Sorrento Ristorante and Pizzeria
Sheffield Village, OH
09.2020 - 09.2022

Welcomed and greeted all guests

Communicated with servers to determine seating availability

Guided guests to their designated tables

Considered guests' physical limitations and adjusted their seating accordingly

Answered questions about the restaurant and menu

Managed the reservation system

Addressed specific reservation requests

Gained expertise in conflict resolution and customer service skills

Collaborated with fellow hostesses and servers in a team environment

Child Caregiver

Various Local Families
North Ridgeville, OH
06.2019 - 08.2020

Took care of children from diverse age groups

Ensured a secure play environment for children and monitored their activities

Provided care for sick children

Managed children's allergies effectively

Guided children in effectively managing their emotions

Managed children's grooming efficiently

Helped children to use the restroom

Engaged in communication with parents to discuss both disciplinary issues and the children's achievements

Ensured the children were well-fed throughout the day

Read and discussed stories with children

Education

Associate of Arts -

Lorain County Community College
Elyria, OH
05-2024

High School Diploma -

North Ridgeville High School
North Ridgeville, OH
05-2022

Some College (No Degree) - Social Work

Cleveland State University
Cleveland, OH

Skills

  • Cultural Competency
  • Compassionate
  • Empathetic
  • Active Listening Skills
  • Advocacy
  • Patience
  • Leadership

Languages

English
Native/ Bilingual

Timeline

Server

Sorrento Ristorante and Pizzeria
08.2022 - Current

Head Hostess

Sorrento Ristorante and Pizzeria
09.2020 - 09.2022

House and Pet Sitter

Various
06.2019 - Current

Child Caregiver

Various Local Families
06.2019 - 08.2020

Associate of Arts -

Lorain County Community College

High School Diploma -

North Ridgeville High School

Some College (No Degree) - Social Work

Cleveland State University
Gianna Longo