April Pellegrino
Seminole,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
15
15
years of professional experience
Work History
Bartender
Squeaky's Bar
Seminole, FL
01.2024 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bartender
Slyce Pizza Bar
10.2018 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
General Manager and Bartender
Screwie Louie's Bar & Grill
Madeira Beach, FL
01.2010 - 10.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Served high customer volumes during special events, nights, and weekends.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Skills
- Operations management
- Customer service expertise
- Effective leader
- Clear and effective communication
- Strong multitasking
- Engaging personality
- Service-oriented mindset
- Cleanliness and hygiene
- Complex Problem-solving
- Highly reliable
Timeline
Bartender
Squeaky's Bar
01.2024 - Current
Bartender
Slyce Pizza Bar
10.2018 - 01.2024
General Manager and Bartender
Screwie Louie's Bar & Grill
01.2010 - 10.2018
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