Gianna Marin
Warwick,NY
Summary
Throughout my working career, I have stayed with the same company. Mountain Creek has been a learner of basic understanding of working with customers and centers itself on maintaining positive attitudes. This allowed me to branch off to events that with the new found abilities I was able to incorporate a positive attitude that I will carry with me into future endeavors
Overview
4
4
years of professional experience
Work History
Cabana Server
Mountain Creek Resort
2023.06 - 2023.08
- Enhanced guest satisfaction by consistently providing prompt and attentive service.
- Increased repeat clientele through friendly interactions and personalized recommendations.
- Maintained a clean and organized cabana environment for guests'' comfort and safety.
- Streamlined food and beverage delivery by efficiently coordinating with kitchen staff.
- Dealt with standing for long hours and dealing with unruly guests.
- Handled cash transactions accurately, maintaining financial responsibility throughout shifts.
- Worked Summer of 2022
Ski Rentals
Mountain Creek Resort
2021.12 - 2023.01
- Enhanced customer satisfaction by providing efficient ski rental services and equipment recommendations.
- Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management.
- Boosted repeat business through exceptional customer service and timely resolution of issues.
- Maintained a clean and organized work environment, ensuring optimal functionality and safety for both staff and customers.
- Worked 2 Winters , 2021 and 2022 into the 2023 January
Ride Operator
Mountain Creek Resort
2021.05 - 2022.08
- Handled ride rules and recited it professionally to riders to ensure safe departure down
- Learned how to de-escalate situations given certain scenarios including medical emergencies as well as unruly guests
- Maintained a clean and organized workspace, ensuring a pleasant environment for patrons.
- Collaborated with team members to deliver exceptional service during high-traffic periods.
- This job required intensive training including CPR training for each summer.
- Worked Summer of 2021 and 2022
Event Staff
Dreamality Events
2020.01 - 2022.08
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
- Managed registration desk, ensuring accurate tracking of attendees for efficient data management.
- Worked through my Junior and Senior years of highschool, events would come up in around 2 times a month allowing me to work in catering while attending my main source of income.
Education
High School Diploma -
Warwick Valley High School
Warwick, NY06.2022
Skills
- Food Safety Practices
- Excellent communication
- Efficient food delivery
- Cleanliness standards
- Positive attitude
- Cash handling proficiency
- Problem-solving abilities
- Conflict resolution
- Menu knowledge
- Customer service focus
- Team player mentality
- Reliable Transportation
Affiliations
- Womens Rugby Players at SUNY Oswego
- Secretary of Mental Health Club in Highschool
- Skiing
Languages
English
Native or Bilingual
Timeline
Cabana Server
Mountain Creek Resort
2023.06 - 2023.08
Ski Rentals
Mountain Creek Resort
2021.12 - 2023.01
Ride Operator
Mountain Creek Resort
2021.05 - 2022.08
Event Staff
Dreamality Events
2020.01 - 2022.08
High School Diploma -
Warwick Valley High School
Similar Profiles
Philip BarryPhilip Barry
General Utilitys at Mountain Creek ResortGeneral Utilitys at Mountain Creek Resort
Fatma MekikFatma Mekik
Food and Beverage Attendant at MOUNTAIN CREEK RESORTFood and Beverage Attendant at MOUNTAIN CREEK RESORT
Thomas PalfyThomas Palfy
Lifeguard at Mountain Creek ResortLifeguard at Mountain Creek Resort