Gianna Marin
Warwick,NY
Summary
Throughout my working career, I have stayed with the same company. Mountain Creek has been a learner of basic understanding of working with customers and centers itself on maintaining positive attitudes. This allowed me to branch off to events that with the new found abilities I was able to incorporate a positive attitude that I will carry with me into future endeavors
Overview
4
4
years of professional experience
Work History
Cabana Server
Mountain Creek Resort
06.2023 - 08.2023
- Enhanced guest satisfaction by consistently providing prompt and attentive service.
- Increased repeat clientele through friendly interactions and personalized recommendations.
- Maintained a clean and organized cabana environment for guests'' comfort and safety.
- Streamlined food and beverage delivery by efficiently coordinating with kitchen staff.
- Dealt with standing for long hours and dealing with unruly guests.
- Handled cash transactions accurately, maintaining financial responsibility throughout shifts.
- Worked Summer of 2022
Ski Rentals
Mountain Creek Resort
12.2021 - 01.2023
- Enhanced customer satisfaction by providing efficient ski rental services and equipment recommendations.
- Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management.
- Boosted repeat business through exceptional customer service and timely resolution of issues.
- Maintained a clean and organized work environment, ensuring optimal functionality and safety for both staff and customers.
- Worked 2 Winters , 2021 and 2022 into the 2023 January
Ride Operator
Mountain Creek Resort
05.2021 - 08.2022
- Handled ride rules and recited it professionally to riders to ensure safe departure down
- Learned how to de-escalate situations given certain scenarios including medical emergencies as well as unruly guests
- Maintained a clean and organized workspace, ensuring a pleasant environment for patrons.
- Collaborated with team members to deliver exceptional service during high-traffic periods.
- This job required intensive training including CPR training for each summer.
- Worked Summer of 2021 and 2022
Event Staff
Dreamality Events
01.2020 - 08.2022
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
- Managed registration desk, ensuring accurate tracking of attendees for efficient data management.
- Worked through my Junior and Senior years of highschool, events would come up in around 2 times a month allowing me to work in catering while attending my main source of income.
Education
High School Diploma -
Warwick Valley High School
Warwick, NY06.2022
Skills
- Food Safety Practices
- Excellent communication
- Efficient food delivery
- Cleanliness standards
- Positive attitude
- Cash handling proficiency
- Problem-solving abilities
- Conflict resolution
- Menu knowledge
- Customer service focus
- Team player mentality
- Reliable Transportation
Affiliations
- Womens Rugby Players at SUNY Oswego
- Secretary of Mental Health Club in Highschool
- Skiing
Languages
English
Native or Bilingual
Timeline
Cabana Server
Mountain Creek Resort
06.2023 - 08.2023
Ski Rentals
Mountain Creek Resort
12.2021 - 01.2023
Ride Operator
Mountain Creek Resort
05.2021 - 08.2022
Event Staff
Dreamality Events
01.2020 - 08.2022
High School Diploma -
Warwick Valley High School
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