Gianna Matos
Staten Island,NY
Summary
Detail-oriented professional with a strong background in administrative support and customer service. Skilled in communication, scheduling, and multitasking while ensuring accurate record-keeping and correspondence management. Known for effective time management and problem-solving abilities in fast-paced settings, with a commitment to delivering efficient and professional service.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager/Secretary
Dafni Management
Brooklyn, New York
03.2026 - 09.2026
- Maintained accurate records of tenant leases, payments, and property documents to ensure compliance and facilitate smooth operations.
- Collected monthly assessments, rental fees, deposits, and payments, supporting financial stability of properties.
- Oversaw daily operations, maintenance, and administration of properties to enhance tenant satisfaction and property management efficiency.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Responded to tenant inquiries promptly, providing excellent customer service support.
- Responded to incoming calls from tenants and vendors to address inquiries and provide assistance. and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Life Insurance Agent
New York Life Insurance Co
Staten Island, New York
02.2025 - 08.2025
- Sold life insurance policies via telephone while supporting other agents with underwriting processes.
- Cultivated and strengthened client relationships, contributing to increased satisfaction and retention.
- Delivered exceptional customer service by resolving client concerns efficiently.
- Provided personalized service through phone, email, or in-person interactions.
- Scheduled appointments and followed up with clients to ensure timely resolution of inquiries.
Education
Some College (No Degree) - Accounting And Finance (Still Enrolled)
Suny Canton
Canton, NY09-2026
High School Diploma -
Curtis Highschool
Staten Island, NY06-2024
Skills
- Legal document preparation
- Financial operations
- Document management
- Database management
- Business processes
- Meeting coordination
- Phone and email communication
- Financial analysis
- Marketing strategy
Timeline
Assistant Property Manager/Secretary
Dafni Management
03.2026 - 09.2026
Life Insurance Agent
New York Life Insurance Co
02.2025 - 08.2025
Some College (No Degree) - Accounting And Finance (Still Enrolled)
Suny Canton
High School Diploma -
Curtis Highschool