Gianna McGloon
Augusta,GA
Summary
Motivated individual with 10+ years experience in customer service. Skilled in building customer relationships and understanding customer needs. I am a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Sander/Stager
Maaco
04.2024 - Current
- Operated sanders, grinders and basic hand tools.
- Contributed to a well-organized workspace by maintaining an orderly storage system for sandpaper, tools, and equipment.
- Developed customized solutions for unique project requirements, demonstrating adaptability and problem-solving abilities when faced with challenging sanding tasks.
- Supported company''s reputation for excellence by diligently completing assigned tasks within designated time frames and upholding high-quality standards in all work performed.
- Proactively communicated potential issues or delays to supervisors, ensuring smooth project execution and delivery within specified timeframes.
- Increased customer satisfaction with detailed paint preparations, resulting in high-quality finishes.
Supervisor
Ye Ole Fashioned Ice Cream
07.2021 - 04.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Ramp Supervisor
Unifi/Delta Airlines
06.2022 - 11.2023
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Maintained documentation, completed shift paperwork, and submitted information for team payroll.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
Warehouse Specialist
Best Buy
02.2018 - 07.2021
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
Education
No Degree - Computer Programming
Trident Technical College
Charleston, SC12.2025
Certificate of Completion - Film And Video Production
Illinois Media School
Lombard, IL06.2017
Skills
- Teamwork and Communication
- Attention to Detail
- Multitasking
- Reliability
- Problem-Solving
- Goal-Oriented
- Customer Service
- Active Listening
- POS Systems
- Self-Motivated and Disciplined
Timeline
Sander/Stager
Maaco
04.2024 - Current
Ramp Supervisor
Unifi/Delta Airlines
06.2022 - 11.2023
Supervisor
Ye Ole Fashioned Ice Cream
07.2021 - 04.2024
Warehouse Specialist
Best Buy
02.2018 - 07.2021
No Degree - Computer Programming
Trident Technical College
Certificate of Completion - Film And Video Production
Illinois Media School
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