Gianna Messina
Branford,CT
Summary
Enthusiastic, reliable, and professional. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Shell And Bones Oyster Bar And Grill
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Coat Check Attendant
La Farinet Swiss Alps
10.2023 - 12.2023
- Enhanced customer experience by efficiently handling coat check duties and providing exceptional service.
- Streamlined coat retrieval process for faster turnaround times and increased customer satisfaction.
- Maintained an organized coat check area, ensuring accurate tracking and timely retrieval of items.
- Assisted guests with their belongings, displaying professionalism and attention to detail at all times.
Maitre D'
Shell And Bones Oyster Bar And Grill
03.2022 - 10.2023
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Motivated staff to perform at peak efficiency and quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barback/Busser
Shell And Bones Oyster Bar And Grill
03.2021 - 03.2022
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Server
Sally's Apizza
03.2019 - 03.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Cultivated warm relationships with regular customers.
Education
No Degree -
Gateway Community College
New Haven, CTHigh School Diploma -
Branford High School
Branford, CT08.2020
Skills
- Guest Engagement
- Menu Memorization
- High-Volume Dining
- Organizational Skills
- Attention to Detail
- Reservations Management
- High Energy and Stamina
- Adaptable and Flexible
- Multitasking Abilities
- Strong Work Ethic
Timeline
Server
Shell And Bones Oyster Bar And Grill
12.2023 - Current
Coat Check Attendant
La Farinet Swiss Alps
10.2023 - 12.2023
Maitre D'
Shell And Bones Oyster Bar And Grill
03.2022 - 10.2023
Barback/Busser
Shell And Bones Oyster Bar And Grill
03.2021 - 03.2022
Server
Sally's Apizza
03.2019 - 03.2021
No Degree -
Gateway Community College
High School Diploma -
Branford High School
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