Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Gianna Moran

Albany,KY

Summary

Compassionate and dedicated Certified Nursing Assistant with experience at Pickett County Care and Rehab, skilled in vital signs monitoring and patient care. Proven ability to enhance patient comfort and dignity while effectively collaborating with healthcare teams. Strong problem-solving and communication skills ensure high-quality service and patient satisfaction.

Positive, detail-focused, and dependable with knack for problem-solving and teamwork. Possesses foundational understanding of store operations and inventory management, coupled with skills in customer service and cash handling. Committed to enhancing store efficiency and delivering exceptional customer experiences.

Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Private Duty CNA

Private Pay
06.2025 - Current
  • Provided compassionate care to patients, ensuring comfort and safety during daily activities.
  • Assisted patients with personal hygiene tasks, promoting dignity and well-being.
  • Monitored vital signs and reported changes in patient conditions to healthcare providers.
  • Maintained accurate patient records, documenting changes in health status and care provided.
  • helped client keep their homes clean, feed them, and etc.

Lead Key Holder

Dollar General
08.2024 - 10.2024

As a key holder at Dollar General you had to either open or close the store. you had to stock the shelves, scoot the products up to the end of the shelf so customers could reach, you had to count the money and put it in the deposit bag. A lead key had to help the sales associate if the register messed up or a mistake was made. A lead key was like a manger but didn't do evrything as a manager did.

Certified Nursing Assistant

Pickett County Care and Rehab
06.2023 - 06.2024
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness of patient areas, adhering to infection control protocols.
  • Supported nursing team in implementing care plans tailored to patient needs.

CSR

Senture
10.2022 - 12.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed customer orders accurately while ensuring timely delivery of services.
  • Collaborated with team members to enhance customer service protocols and improve satisfaction rates.
  • Documented customer interactions in CRM system to maintain accurate records for follow-up actions.

Education

High School Diploma -

Clinton County High School
Albany Kentucky
05-2022

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Call center experience
  • Customer focus
  • Complaint handling
  • Team motivation
  • Staff training and development
  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills

Certification

  • CNA - Certified Nurse Assistant

Interests

  • Volunteering
  • I enjoy helping others and giving back to the community

Timeline

Private Duty CNA

Private Pay
06.2025 - Current

Lead Key Holder

Dollar General
08.2024 - 10.2024

Certified Nursing Assistant

Pickett County Care and Rehab
06.2023 - 06.2024

CSR

Senture
10.2022 - 12.2022

High School Diploma -

Clinton County High School