Gianna Morris
Wellington,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and assist fellow employees with job tasks. Considered hardworking and reliable. I think I will be a good asset to your team because I am a hard worker and up for any challenge.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Cox Science Center And Aquarium
4801 Dreher Trail North, West Palm Beach, FL 33405
01.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build retention.
- Offered my help in other departments/helped in working with other departments.
- Managed over 50 customer calls per day.
- Learned new tasks to help out where I can.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting.
- Checked daily record sheets, guest accounts and memberships.
- Added membership accounts and printed membership cards for guest.
- Recommended dining and entertainment options for guests.
- Identified and explained property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Worked a fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from in check-in.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained neat and orderly front desk area to uphold standards.
- Answered phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all services offered to answer guest questions.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
Baby Sitter
Private Care
West Palm Beach, FL
04.2022 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
- Guided school homework and read bedtime stories to support development.
- Administered medications, following strict instructions from parents and medical labels.
- Only babysit on the weekends.
Summer Camp Counselor
Cox Science Center And Aquarium
4801 Dreher Trail North, West Palm Beach FL 33405
05.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- CPR certified.
Private Dog Sitter
Private Care
West Palm Beach
02.2023 - 05.2023
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Prepared food and water following instructions from pet owners.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy.
Education
High School Diploma -
Wellington Community High School
Wellington FL05.2021
Skills
- Friendly
- Respectful
- Punctual
- Responsibility
- Fast learner
- Creative
- Up for a challenge
- Hard worker
- Child CPR
- Time Management
- Following Directions
- Stocking and Replenishing
- Customer Service
- Active Listening
- Staff Training
- Credit Card Payment Processing
- Understanding Customer Needs
- Conflict Resolution
Timeline
Summer Camp Counselor
Cox Science Center And Aquarium
05.2023 - 08.2023
Private Dog Sitter
Private Care
02.2023 - 05.2023
Baby Sitter
Private Care
04.2022 - Current
Guest Service Associate
Cox Science Center And Aquarium
01.2021 - Current
High School Diploma -
Wellington Community High School