Gianna Mortman
Boca Raton,FL
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed at Carvel Ice Cream Store and other notable positions. Excels in effective communication and artistic design, enhancing customer satisfaction and operational efficiency. Demonstrated leadership in inventory management, ensuring seamless operations. Skilled in fostering team collaboration and creativity, driving innovative solutions and sales growth.
Overview
4
4
years of professional experience
Work History
Icecream Scooper
Carvel Ice Cream Store
Wayne, NJ
06.2023 - 01.2024
- Informed management of low stock items prior to running out completely.
- Handled Cash
- Communicated with Customers
- Scooped and made products
- Artistic Skills when working on Cakes
- Problem Solved when having low inventory
Front Desk Manager
Golds Gym
Totowa, New Jersey
07.2020 - 12.2023
- Customer relations
- Sales
- Child Care Worker
- Shake Bar Barista
- Front Desk manager
- Handled Cash Transactions
- Scheduled Front Desk Shifts
Cashier
Lenny's Market
Toms River, NJ
06.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints professionally in accordance with company policy.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Artistic Skills when was asked to design labels
Education
BBA - Business
Florida Atlantic University
Boca Raton, FL04-2028
High School Diploma -
Wayne Valley High School
Wayne, NJ06-2024
Skills
- Customer service
- Cash handling
- Inventory management
- Effective communication
- Time management
- Sales techniques
- Problem solving
- Artistic design
- Team collaboration
- Creativity and innovation
- Cash handling proficiency
- Sales transactions
- Menu design
- Cleaning and organization
- Cleanliness maintenance
- Communication Skills
- Problem Solving
- Leadership
- Organization
Accomplishments
- National Honor Society
- High Honor Roll
Affiliations
- Volleyball
- Student Dance Association
- Treasurer of Future Business Leaders of America
Timeline
Icecream Scooper
Carvel Ice Cream Store
06.2023 - 01.2024
Cashier
Lenny's Market
06.2022 - 08.2022
Front Desk Manager
Golds Gym
07.2020 - 12.2023
BBA - Business
Florida Atlantic University
High School Diploma -
Wayne Valley High School
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