Gianna Mungo
Richmond,VA
Summary
Enthusiastic individual with a versatile background in food service and customer support. Proven ability to lead teams, mentor peers, and uphold safety standards. Ready to drive operational success and create a welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Kitchen Cook
Bar-Q
Richmond, VA
01.2025 - Current
- Prepared and cooked menu items following standardized recipes for consistency and quality.
- Collaborated with team members to streamline food preparation processes for increased efficiency.
- Operated kitchen equipment safely and responsibly, adhering to all safety protocols.
- Cleaned and sanitized work areas, utensils and equipment.
Courtesy Clerk
Kroger
Henrico, VA
02.2023 - 05.2025
- Provided exceptional customer service by assisting shoppers with inquiries and locating products.
- Maintained clean and organized store environment to enhance shopping experience and ensure safety standards.
- Assisted in stocking shelves, ensuring product availability and proper merchandising according to store layout guidelines.
- Trained new staff on operational procedures, promoting adherence to company policies and enhancing team performance.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Collaborated with team members to maintain a well-organized and efficient work area.
Camp Counselor
Camp Hanover
Hanover, VA
06.2024 - 08.2024
- Led daily activities and structured programs for diverse groups of campers.
- Mentored junior counselors, fostering teamwork and enhancing staff performance.
- Developed engaging lesson plans that promoted camper participation and skill-building.
- Ensured safety protocols were followed during all camp activities and excursions.
- Facilitated conflict resolution among campers, promoting a positive camp environment.
- Organized and executed special events, enhancing camper experiences through creativity.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Facilitated increase in camper autonomy by encouraging self-service during meal times and activity selections.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Kept athletic and games equipment and facilities organized and maintained.
Gate Guard
Avalon Recreation Assoc
Henrico, VA
06.2020 - 08.2022
- Monitored facility access, ensuring safety and security for all visitors and staff.
- Assisted in managing visitor traffic flow during peak hours to enhance efficiency.
- Collaborated with emergency response teams to implement safety protocols effectively.
- Trained new gate personnel on procedures and best practices for access control.
- Developed and maintained accurate logs of visitor entries and exits for accountability.
- Improved operational workflows by streamlining check-in processes for guests.
- Kept check-in area clean and neat at all times.
- Maintained a safe environment through effective communication with fellow gate guards and supervisors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
Education
High School Diploma -
Henrico Highschool
Henrico, VA05.2025
Skills
- Customer service
- Problem-solving
- Positive engagement
- Team leadership
- Visual art creation
- Strong work ethic
Timeline
Kitchen Cook
Bar-Q
01.2025 - Current
Camp Counselor
Camp Hanover
06.2024 - 08.2024
Courtesy Clerk
Kroger
02.2023 - 05.2025
Gate Guard
Avalon Recreation Assoc
06.2020 - 08.2022
High School Diploma -
Henrico Highschool