Gianna Muoio
Milltown,New Jersey
Summary
Dynamic and adaptable Birthday Party Host with a proven track record at Urban Air Trampoline and Adventure Park, showcasing exceptional customer service and organizational skills. Excelled in creating memorable, safe, and engaging themed events, evidenced by consistent positive feedback and a strong ability to manage diverse client needs. Demonstrated expertise in cleanliness maintenance and effective communication, contributing to continuous improvement and high client satisfaction.
Overview
2
2
years of professional experience
Work History
Birthday Party Host
Urban Air Trampoline and Adventure Park
09.2022 - 07.2024
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Maintained party areas during busy events for as many as Number guests.
- Demonstrated adaptability when working with diverse clientele across various age groups, interests, cultural backgrounds, or special needs requirements.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Trained new employees on company policies, best practices in customer service excellence, as well as specific job duties associated with hosting birthday parties effectively.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Decorated and set tables in accordance with party themes and age groups.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Utilized excellent time management skills to ensure smooth transitions between activities, maintaining a lively pace throughout the entire party duration.
- Proactively resolved potential conflicts between guests or addressed behavioral issues among young attendees at events upholding a positive atmosphere consistently.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Consistently received positive performance evaluations from supervisors based on professionalism, enthusiasm in role execution among other criteria essential for success as a Birthday Party Host.
- Implemented creative solutions for last-minute changes or issues that arose during events, preserving guest enjoyment without disruption.
- Managed all aspects of the birthday celebrations from setup to cleanup, ensuring seamless events and happy customers.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Directed guests to correct areas for eating, dancing, and other services.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Delivered information and details of interest about facility to visitors.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Issued tickets to customers and collected payment and fees for desired services.
- Built and established positive relationships with patrons, team members and supervisors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Took information about guests' party size, led to seating, offered menus, and Action.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Resolved conflict to maintain fun, positive and safe event environments.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
Education
Liberal Arts
Middlesex College
Edison, NJSkills
Adaptable Personality
Timeline
Birthday Party Host
Urban Air Trampoline and Adventure Park
09.2022 - 07.2024
Liberal Arts
Middlesex College
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