Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gianna Navarro

Las Vegas

Summary

Highly motivated and bilingual professional with expertise in customer service, cleanliness, and maintaining high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Restaurant Busser

Il Toro E La Capra
03.2023 - 07.2024
  • Assisted servers in managing their sections effectively, providing timely beverage refills and complementary service.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guest
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Emptied on-site trash receptacles into dumpsters and large waste receptacles.

Restaurant Busser

Lindo Michoacan
09.2021 - 03.2024
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Sales Associate/Backstage Crew Member

Polo Ralph Lauren Factory Store
05.2021 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Trained new employees in several departments and delegated daily tasks and responsibilities.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stacked with necessary supplies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Maintained an elevated level of product knowledge by using all company resources to stay up to date.
  • Worked flexible hours across night, weekend, and holiday shifts.

Hostess

Lindo Michoacan
09.2021 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Restaurant Hostess

Bonito Michoacan
10.2022 - 04.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Crew Member Cook

Parsley Modern Mediterranean
09.2022 - 04.2023
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared food items according to recipe to drive quality and consistency.
  • Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
  • Operated grills, fryers and ovens to cook food items.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Las Vegas High School
Las Vegas, NV
05.2021

Skills

  • Excellent teamwork
  • Adaptable to change
  • Heavy Lifting
  • Ability to Lift Heavy Items
  • Problem-Solving
  • Enthusiastic
  • Leadership
  • Customer service
  • Active listener
  • Problem Solving
  • Data collector
  • Communication
  • Cultural awareness
  • Multitasking
  • Collaboration skills

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Restaurant Busser

Il Toro E La Capra
03.2023 - 07.2024

Restaurant Hostess

Bonito Michoacan
10.2022 - 04.2023

Crew Member Cook

Parsley Modern Mediterranean
09.2022 - 04.2023

Restaurant Busser

Lindo Michoacan
09.2021 - 03.2024

Hostess

Lindo Michoacan
09.2021 - 09.2023

Sales Associate/Backstage Crew Member

Polo Ralph Lauren Factory Store
05.2021 - 12.2023

High School Diploma -

Las Vegas High School

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