Summary
Overview
Work History
Education
Skills
Timeline
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Gianna Panlone

Santa Monica,CA

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon services. Successful at building relationships with customers to increase loyalty and repeat business.

Communicative, reliable, and charming young server who takes pride in providing elevated services and unforgettable guest experiences.

Overview

7
7
years of professional experience

Work History

Behavior Technician

FirstSteps For Kids
Hermosa, CA
01.2022 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.

Server

The Tasting Kitchen
Venice, CA
06.2021 - 01.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Event Server

Instawork
Los Angeles, CA
04.2019 - 03.2020
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Arranged linens and table settings according to seating plan and event theme.

Host, Server

Kincaids
Redondo Beach, CA
01.2017 - 08.2019
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated warm relationships with regular customers.

Event Server, Caterer

Bites And Bashes
Lomita , CA
11.2018 - 04.2019
  • Anticipated guest needs and conducted consistent check ins to ensure guest satisfaction.
  • Created numerous appetizer, entree and dessert options to enable creation of customized menus.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.

Education

Sociology - Behavioral Sciences

University of California, Berkeley
Berkeley, CA
05.2021

Skills

  • Social skill development
  • Service-Oriented
  • Verbal and Written Communication
  • Workflow Coordination
  • Food and Beverage Service
  • Warm and Friendly
  • Self-Motivated
  • Active Listening and Communication
  • Team Player
  • Flexible and Adaptable
  • Reliable and Trustworthy

Timeline

Behavior Technician

FirstSteps For Kids
01.2022 - Current

Server

The Tasting Kitchen
06.2021 - 01.2022

Event Server

Instawork
04.2019 - 03.2020

Event Server, Caterer

Bites And Bashes
11.2018 - 04.2019

Host, Server

Kincaids
01.2017 - 08.2019

Sociology - Behavioral Sciences

University of California, Berkeley

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Gianna Panlone