Gianna Perez
Chicago,IL
Summary
Motivated student leveraging the city's diverse opportunities to strengthen networking, customer service, and communication skills. Adaptable and personable, with a strong ability to engage with others professionally and efficiently. Dedicated to continuous growth through hands-on experiences, community involvement, and building meaningful connections.
Overview
3
3
years of professional experience
Work History
Hostess
La Dolce Vita Restaurant
06.2023 - 04.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Receptionist
Franciscan Sisters of Chicago
08.2021 - 04.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Education
Communications
Loyola University of Chicago
Chicago, IL05-2028
Skills
- Professionality: Strong sense of professionalism when anticipating the needs of others and adapting to new responsibilities with grace and competence
- Communicative: Ability to tailor different communication styles to adhere to a certain environment or audience
- Disciplined: Maintains consistency within the execution of high quality performance
- Resilient & Composed: Maintains composure and performs well in dynamic or stressful environments
- Adaptive: Ability to adapt quickly to work outside of field of expertise
- Proactive: Efficiency in identifying possible outcomes and taking initiative to go an extra mile to ensure proficient work
- Embodiment: A natural poised demeanor that reflects through meaningful interactions, appearance and attitude in the workplace
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Hostess
La Dolce Vita Restaurant
06.2023 - 04.2024
Receptionist
Franciscan Sisters of Chicago
08.2021 - 04.2023
Communications
Loyola University of Chicago
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