Gianna Petteruto
Coventry
Summary
Dynamic Assistant Manager at Dollar General with proven expertise in customer service and team leadership. Enhanced customer satisfaction by swiftly resolving complaints and improving inventory accuracy, resulting in reduced discrepancies. Skilled in money handling and staff training, fostering a collaborative environment that drives performance and operational efficiency.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dollar General
02.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Managed vendor and truck check-ins, maintaining detailed records to streamline operations and improve efficiency.
- Organized and replenished inventory, ensuring accurate product rotation and recovery to optimize stock levels and minimize waste.
Hostess
Texas Roadhouse
03.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Associate Degree in Nursing - Nursing
Community College of Rhode Island
Warwick, RI09-2026
High School Diploma -
Coventry High School
Coventry, RI06-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
Timeline
Assistant Manager
Dollar General
02.2024 - 03.2025
Hostess
Texas Roadhouse
03.2023 - 10.2023
Associate Degree in Nursing - Nursing
Community College of Rhode Island
High School Diploma -
Coventry High School
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