Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gianna Piccola

Hemet

Summary

Growing up in a family-owned business, I gained early training and access to be well prepared to join any kind of work force. I have acquired a serious and genuine work ethic regarding responsible learning and adaptation to my work environment. I have experience working within the public, professional atmosphere as well as a virtual / remote work atmosphere. I take pride in my ability to multitask as well as having the ability to problem solve and create a decision's solution very quickly to resolve an issue that arises at any time. I will always ensure my co-workers and superiors of my open-door policy of communication and teamwork 24/7, which I believe is the key to success for any business.

Overview

6
6
years of professional experience

Work History

CSR, Dispatch, Administrative Assistant

Royal Services Plumbing
Hemet, CA
10.2022 - 03.2024
  • Managing incoming calls and customer service inquiries, generating leads to develop into new customers. Always identifying the customer's needs and taking time to connect with them in order to provide them with the satisfaction of working with a trusted company. Collecting timesheets from each technician and organizing them into calculated payroll spreadsheets. Attend monthly team meetings to brainstorm and generate new ways to connect with the customers, as well as generate new methods of achieving success in each future job presented.

Provider Relations

American Logistics
Hemet
01.2021 - 10.2022
  • Promoting the company in a positive and futuristic manner to possible partner companies, executing programs to improve service quality, assisting in managing account of our contracted transport companies as well as managing a close bonded relationship with them daily, providing reports of analyzed data regarding trips serviced, grievances, standing order assignments. Working closely with providers to bundle and package to them routes of trips daily to provide the best service to our members to arrive to their medical appointments and be returned home.

CSR, Dispatcher

American Logistics Intl
Hemet
01.2020 - 10.2022
  • Handling communications and organization of assigning specialty trips to our transportation providers, documentation of changes and /or accommodations for each member that we transport, emailing and keeping current records up to date with notations, remotely working alongside a team of dispatchers and agents daily.

Caretaking, Nanny

Childcare
Denver, CO
01.2018 - 01.2020
  • Daily routine included: entertaining, cooking meals, laundry and housecleaning, keeping appointments, timely arrivals, daily outings as well as constant communication with parents throughout the day

Education

High School Diploma -

Rancho Christian High School
Temecula Ca
01-2016

Skills

  • CRM Software
  • Complaint Handling
  • Scheduling
  • Report Generation
  • Call handling
  • Goal-Oriented
  • Professional phone etiquette
  • Email and Phone Etiquette
  • Friendly telephone personality
  • Punctual and Dependable
  • Personable Communication
  • Personable and Approachable
  • Client Relationship Management
  • Solution Optimization
  • Multitasking
  • Relationship Building
  • Analytical and Critical Thinking
  • Team Player
  • Enthusiastic team player

Timeline

CSR, Dispatch, Administrative Assistant

Royal Services Plumbing
10.2022 - 03.2024

Provider Relations

American Logistics
01.2021 - 10.2022

CSR, Dispatcher

American Logistics Intl
01.2020 - 10.2022

Caretaking, Nanny

Childcare
01.2018 - 01.2020

High School Diploma -

Rancho Christian High School
Gianna Piccola