Gianna Pinzone
Sound Beach,New York
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Platinum Salon by excelling in personalized haircare and efficient service management. Skilled in both relationship building and hardware troubleshooting, I consistently deliver high-quality results, with a notable increase in client retention. Expert in customer consultation and technical support, ensuring a seamless, positive experience. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Observant stylist and colorist skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Overview
4
4
years of professional experience
Work History
Hairstylist
MaryAnn Dittus
07.2022 - 05.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Hair Salon Assistant
Platinum Salon
02.2023 - 01.2024
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
Retail Sales Associate
Aerie By American Eagle
10.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
Barista
Dunkin' Donuts
09.2020 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Nursing
Sacred Heart University
Fairfield, CT05.2026
High School Diploma -
Connetquot High School
Bohemia, NY06.2022
High School Diploma -
Miller Place High School
Miller Place, NY06.2022
Cosmetology License -
Eastern Suffolk Board of Cooperative Education, James Hines Administrative Center
Patchogue, NY06.2022
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Schedule Management
- Relationship building and management
- Team Player
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Team Leadership
- Adaptive and creative
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Retail Sales
- Reliability and punctuality
- Technical accounting knowledge
- Cloud computing knowledge
- Artificial intelligence understanding
- Internet of Things Understanding
Accomplishments
Honors
National Honor Society
Multicultural Club
Garden Club
Natural Helper's Club
Languages
Spanish
Full Professional
Italian
Native or Bilingual
Timeline
Hair Salon Assistant
Platinum Salon
02.2023 - 01.2024
Hairstylist
MaryAnn Dittus
07.2022 - 05.2024
Retail Sales Associate
Aerie By American Eagle
10.2021 - 01.2022
Barista
Dunkin' Donuts
09.2020 - 02.2021
Bachelor of Science - Nursing
Sacred Heart University
High School Diploma -
Connetquot High School
High School Diploma -
Miller Place High School
Cosmetology License -
Eastern Suffolk Board of Cooperative Education, James Hines Administrative Center
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