Summary
Overview
Work History
Education
Skills
Relevant Experience
Timeline
Generic
GIANNA POLING

GIANNA POLING

Summary

I'm a full-time psychology student with two years of barista experience with one company, where I learned how to communicate clearly, work well on a team, and stay calm under pressure. I'm naturally empathetic and a strong listener, which helps me connect with people and understand their needs; qualities that are important to me as I work toward a career in child psychiatry. I'm planning to attend medical school after earning my psychology degree, and I'm excited to build hands-on experience supporting children's mental health along the way.

Overview

3
3
years of professional experience

Work History

BARISTA

Ziggi's Coffee
02.2022 - 08.2024
  • Delivered friendly, personalized customer service in a fast moving environment, handling high-volume orders with accuracy and efficiency.
  • Maintained focus and professionalism during peak hours while working collaboratively with team members.
  • Demonstrated strong communication, empathy, and active listening to create a welcoming environment for all customers.
  • Handled and resolved customer concerns with patience and problem solving skills.
  • Balanced multiple responsibilities, including opening/closing tasks, inventory, and quality control.
  • Running the floor to ensure efficiency and teamwork.
  • Trained new employees.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

Bachelor of Science - Psychology, Pre-Health

University of Colorado At Boulder
Boulder, CO
05.2027

Skills

  • Active Listening & Communication – Strong interpersonal skills developed through customer service experience and psychology studies
  • Empathy & Patience – Naturally compassionate, with a calm and supportive approach in high-stress and emotionally sensitive situations
  • Team Collaboration – Proven ability to work effectively in fast-paced, team-oriented environments while staying flexible, professional, and focused on shared goals
  • Time Management – Successfully manage a full-time academic schedule while maintaining strong organization, meeting deadlines, and staying focused on long-term goals
  • Strong Work Ethic – Reliable and dedicated, motivation and initiative to complete tasks thoroughly and on time while maintaining high standards and emphasizing quality results and continuous improvement
  • Emotional Intelligence – Skilled at recognizing and responding to others emotions with care and sensitivity
  • Problem Solving – Able to assess situations quickly and find thoughtful, effective solutions
  • Psychology & Child Development Knowledge – Solid academic foundation in human behavior, development, and mental health, paired with a strong passion for supporting children's emotional and behavioral growth

Relevant Experience

Babysitter
Private Families
2016 – Present

  • Provided dependable and compassionate care for children ranging from toddlers to pre-teens in home settings
  • Designed and implemented engaging, age-appropriate activities to support cognitive, emotional, and social development
  • Maintained a safe and nurturing environment by closely supervising and proactively addressing children's needs
  • Practiced effective communication and collaboration with parents to ensure consistency in routines and behavior management
  • Developed strong patience, empathy, and conflict-resolution skills by handling diverse behaviors and unexpected situations
  • Fostered trust and positive relationships with children, encouraging open communication and emotional expression

Timeline

BARISTA

Ziggi's Coffee
02.2022 - 08.2024

Bachelor of Science - Psychology, Pre-Health

University of Colorado At Boulder

Similar Profiles

CREATE PROFILE