GIANNA PORTER
Houston,TX
Summary
Efficient professional eager to fulfill a promising role to leverage over 5 years of training and experience in maintaining professionalism in a fast paced environment. Able to assimilate new information quickly and efficiently to ensure high-quality results. Adept at being a student and a leader to understand different roles of the workplace. Accustomed to reporting to foster improvement, utilization management and risk mitigation.
Overview
6
6
years of professional experience
Work History
Radiology Clerk
The Heights Hospital
02.2023 - Current
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films, and chemicals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
EBO Customer Service Representative
State Collection Service
02.2022 - 01.2023
- Demonstrated exceptional communication skills by handling over 100 inbound and outbound calls daily, addressing patient inquiries with professionalism and active listening.
- Utilized problem-solving abilities to assist in resolving outstanding patient debts, contributing to recovery of more than $15,000.
- Evaluated and verified patient data within EPIC system, leveraging keen attention to detail and comprehensive knowledge of US healthcare terminology to identify optimal solutions for presented issues.
- Skillfully interpreted Explanation of Benefits (EOB) documents, meticulously reviewing coding and charge amounts to ensure accuracy and compliance with healthcare billing standards.
- Utilized Artiva Workstation software proficiently to submit insurance requests for billing purposes and conduct thorough code reviews.
Health Information Specialist
Medical Clinic of Houston
02.2021 - 12.2021
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Demonstrated strong ability to work both independently and collaboratively within a team environment, taking initiative to drive operational efficiency.
- Managed and oversaw comprehensive electronic and paper health record quality assurance processes, ensuring data accuracy and compliance.
- Implemented rigorous audit procedures and conducted thorough patient information reviews to maximize precision and completeness of medical records.
- Provided valuable administrative support to professionals, actively engaging in interdepartmental management and communication to enhance process efficiency and coordination.
- Exhibited outstanding speed, efficiency, and precision in processing documentation and successfully completing projects.
- Collaborated closely with ROI (Release of Information) team, ensuring secure and compliant distribution of patient data in adherence to HIPAA regulations.
- Established patient charts and meticulously documented information using NextGen Healthcare Software.
Operational/ Management Assistant
Simply Seafous Event Planning
05.2019 - 03.2020
- Managed and synchronized company calendars, efficiently coordinated appointments, and handled incoming phone calls, demonstrating strong organizational and communication skills.
- Cultivated and nurtured client relationships by creating unique, shared experiences, enhancing client satisfaction and loyalty.
- Oversaw requests-for-information, optimizing customer service by efficiently delegating tasks to appropriate team members.
- Enhanced organizational efficiency by proficiently organizing files, developing spreadsheets, and managing document workflows, including faxing reports and scanning documents.
- Streamlined office operations through automation, effectively managing client correspondence, record tracking, and data communications.
- Contributed to financial management by preparing presentations and proposals, assisting with bookkeeping tasks, and generating budget reports.
- Supported SEO (Search Engine Optimization) initiatives to enhance content, keywords, and branding, driving online visibility and engagement.
- Tracked and analyzed social media and online marketing initiatives to refine strategies and maximize impact.
- Spearheaded interest generation for new products and services by effectively managing social media accounts and conducting strategic online marketing campaigns.
- Maintained detailed spreadsheets documenting vendor, facility, and guest information, ensuring a streamlined procurement process.
- Played a pivotal role in team development by training customer service, marketing, and sales teams for events.
- Actively participated in industry events, networking, and staying updated with industry trends and best practices.
Community Health Graduate Intern
American Lung Association
05.2017 - 08.2017
- Collaborated with the internship director to actively participate in the development of programs and activities, fostering networking opportunities and conducting workshops focused on lung health.
- Took on the responsibility for various clerical duties, contributing to the smooth operation and efficiency of the office.
- Conducted in-depth research and devised strategic initiatives aimed at increasing public awareness of lung health, demonstrating a commitment to public health promotion.
- Engaged with department managers in discussions regarding performance-based objectives, assessing the contributions and value of office programs.
- Produced a comprehensive internship report summarizing the position, responsibilities, learning outcomes, and skills gained during the internship.
- Fostered open communication and professional growth by liaising with management and instructors, actively seeking constructive criticism and feedback to enhance performance.
- Expanded research efforts by meticulously organizing data, creating detailed spreadsheets, and drafting comprehensive reports, showcasing strong research and analytical skills.
Education
MBA - Healthcare Administration
Lamar University
Beaumont, TX05.2025
Bachelor of Science - Community Health
The University of Texas At San Antonio
San Antonio, TX05.2017
Skills
- Microsoft Office
- HIPPA Knowledge
- Data Collection
- Customer Care
- Budgeting
- Decision Making
- Electronic Filing System
- Document Management
- Office Organization
- Leadership
- Schedule Management
Timeline
Radiology Clerk
The Heights Hospital
02.2023 - Current
EBO Customer Service Representative
State Collection Service
02.2022 - 01.2023
Health Information Specialist
Medical Clinic of Houston
02.2021 - 12.2021
Operational/ Management Assistant
Simply Seafous Event Planning
05.2019 - 03.2020
Community Health Graduate Intern
American Lung Association
05.2017 - 08.2017
MBA - Healthcare Administration
Lamar University
Bachelor of Science - Community Health
The University of Texas At San Antonio
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